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- Apr 24, 2005
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Area 419 – Precision Comes Standard looks like a dog friendly vendor with some really cool products.
But, I have never heard of such an obnoxious policy:
First, the carrier will not accept a claim by the recipient. It is the shipper who is the customer. And "discounted rate at our sole discretion if our shipment does not arrive". Not very customer friendly. I ry to avoid dealing with vendors who are obsessed with making sure every single transaction turns a profit, rather than handling this sort of thing in a more Amazonian manner.
But, I have never heard of such an obnoxious policy:
If you feel your package was lost or stolen, or there was damage that resulted in lost/broken product, the first step is to file a claim with the carrier. Many of our packages are UPS these days, but there are still a good number going USPS. This is an issue that must be dealt with via the shipper first. At the time the shipper deems the case closed and the package lost, Area 419 may replace the product at a discounted rate. This replacement is at the sole discretion of Area 419.
First, the carrier will not accept a claim by the recipient. It is the shipper who is the customer. And "discounted rate at our sole discretion if our shipment does not arrive". Not very customer friendly. I ry to avoid dealing with vendors who are obsessed with making sure every single transaction turns a profit, rather than handling this sort of thing in a more Amazonian manner.