I don't think I've told this story here before.
About 6 years ago my wife didn't know what to get me for Christmas, and a buddy mentioned that I looked at a Scandium Smith Revolver, but didn't want to spend the money on one.
My wife, who at the time had her LTC A, drove up to Four Seasons and Carl helped her out. She had never purchased a firearm, and didn't know much about them other than how to pull the trigger if she needed to defend herself. Carl spent about an hour with her, coached her on what to get me (I ended up with a 340PD).
The reason she hadn't purchased a firearm before was that she was afraid that the sales person would talk down to her. She was very comfortable, felt good about the purchase, and this is unheard of. . .
he told her that if I was not happy with her gift, that he would take the gun back and give 100% credit for the purchase. He offered to do the transfer for free from her to me.
He treated her so well, that for a couple years if I purchases a gun from anyone other than FS she was upset that I wasn't loyal in my "local" (he's 70 miles from home) shop.
I sent Carl a letter thanking him for the way he treated my wife, and have since purchased, I believe, 6 other guns from him.