Holy shit. I've never had that kind of issue with them...
neither have I. I've purchased quite a bit from them over the years and didn't have any issues to speak of.
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Holy shit. I've never had that kind of issue with them...
Agreed. I order on DVOR occasionally, but I always confirm their prices are actually a deal. I've discovered a couple things on there, then found better prices elsewhere, win-win for meI have ordered from them a few times.
I now try to avoid them at all costs.
I have had less issues with their sister company, DVOR, though their ‘deals’ are rarely all that much of a deal.
Arms Unlimited, DSG, Rainier Arms and Damage Industries are my go to now, just wish they had more in stock.
This was honestly my first thought. You're unable to cancel the order once it's marked as "Shipped" and unable to dispute it either as they'll say "give us XX days to see if your package arrives." Plus it pushes the apparent blame for the delay on to the carrier, instead of OP. Honestly, just really poor customer service approach. I felt bad letting the guy on the phone have it, but it's just such a shit business model.Do they mark it as shipped so you can't cancel your order? I don't want to dispute charge....
So just an update for anyone curious. Finally managed to get through at exactly 11am (when they open). Their excuse is that USPS lost the package, even though the tracking number shows as just "Pending" with USPS (aka it was never picked up from OP - USPS is bad but not lose the package between the warehouse and the truck bad). They said they'd be happy to place a new order for me, but their system is now showing out of stock on one of the items, and it would be a 3 month wait. He offered me an upgrade to UPS Ground shipping as compensation for my troubles.
Just to say it, I don't need these parts any time in the near future. What bugs me is just how dishonest they are. Lied about it being in stock, lied about the lead time, lied about shipping it, and lied about the packaging being picked up. Then they shut off their phones and wouldn't reply to emails so you couldn't even cancel the order or ask what was going on. This has nothing to do with the pandemic or "how things use do to be" or any other bull, it's just piss poor customer service, and yes, I was fully aware the OP had a reputation for not leading the pack in terms of customer satisfaction, but I certainly didn't expect this level of sh*t show.We're sorry sir. We're all out of toast. But we can put an order in and you can have some toast in 3 months. We will even give you complimentary toasting of the said toast at that time as compensation.
Oh, 100%, I felt bad but I audibly laughed when he said that.I get it. But going from USPS to UPS Ground is like going from Snails Pace to Let Joey Kick It Down The Street Til It Gets To Your House. OVERNIGHT or 2-day would have been a bit nicer.
The very last place to order Geissele products is the Geissele website. If you think that OP is slow on the uptake, you're in for a treat ordering from Geissele direct.I haven’t had any problems with few orders I’ve placed through Optics Planet. Until now. I’m trying to buy a Geissele trigger for a SBR build and they claimed it would ship in 5-7 days when I placed the order. Now, the order status shows an “estimated” shipping date at the end of October.
I’d like to finish this build before I die from Covid-19 or get eaten by a bear. I am cancelling the OP order and ordering direct from Geissele. The only reason I didn’t do so originally was because Geissele indicated they didn’t have it in stock (red flag #1) and didn’t have an anticipated in-stock date (red flag #2).
The very last place to order Geissele products is the Geissele website. If you think that OP is slow on the uptake, you're in for a treat ordering from Geissele direct.
I avoid them like the plague, there prices look OK but once they hit you with tax and shipping charges its not worth it. It always takes them a month plus to ship stuff. The other thing is if you check the site from multiple web browsers or devices I've seen the prices change. they suck
A friend of mine ordered an in stock item during their Black Friday sale. Shipping was supposed to be ~4-6 weeks.I’ve ordered directly from Geissele in the past. As long as it’s in stock, it ships pretty quickly. My new trigger that I ordered after voiding the OP order is already en route and should be here early next week (free UPS ground).
Geissele has the SSA-E in stock.
I got an email last week from MidwayUSA apologizing for poor customer service. Among the many things said, one was that they are turning off all CS phone inquiries and relying exclusively email as they attempt to dig out. What a cluster.