As promised...here is the update! So after posting the above post, I realized that Anvil Arms was not going to return my call in a timely manner. Once again, I picked up the phone and CALLED THEM!
So Emily answers the phone and I tell her I am calling back because I had not heard from her in a timely manner. She puts me on hold for a few minutes and then Neva picks up the phone. Well guess what! According the Neva, my order has been sitting on the shipping table since the last time we talked (1/12/09)...over a week! So I ask (as polite as I could), when they were going to call me to tell me that there was a problem instead of me having to check on my order everyday. She tells me that she just got back from the Dr.'s office...really for a damn week?
Now for the REALLY good part.
I have my sales order from Jon @ Anvil Arms dated 7/30/08. I have gone over the order numerous times with Jon via email and on 1/12/09, I went over the sales order LINE BY LINE with Neva and I approved it to be shipped. Well wouldn't you know but on my order, they didn't have a price listed for the stock that I ordered from them. I didn't catch it because I figured that it was just gonna be included for whatever reason (as it should be now). Well apparently after Neva and I talked on the 12th, she forwarded the order to the shipping people and they noticed that there was no charge for the stock. So they put my order on hold until it was cleared up. That is where the problem is ... they didn't tell anyone that the order was on hold until I called today and Neva went to personally check on it. So then I have to sit there and argue with Neva that the order was approved and blah blah blah but even after all the crap they put me through, they don't even budge and now I'm paying another $75 for my stock.
Jon also failed to get any bolt/carriers at the SHOT show so to cut all ties with Anvil Arms, I tell Neva to take it off my order. Neva insists that when they come in I will be the first to get them but considering Anvil Arm's terrible customer service...I'd have to call multiple times a day just to see if they have one yet...NEGATIVE! I'll take my money back.
Oh but the good news ... Neva personally promised me that my order is now all set and WILL be UPS'd out to me today. Now I hate to not believe her because after all...she is just trying to make a living but her promise to me is comparable to Obama's promise for hope and change that we don't need.
Sorry I had to crack a smile before I snapped.
So again, Neva and I went over the order LINE BY LINE and I verified the price of EVERYTHING on the order ... even the tshirt that I ordered because I thought in the beginning that I would want to promote their company. I will keep this thread updated as I am now waiting for Neva to send me my updated/confirmed/shipped invoice and my UPS tracking information. Hell, I might even post the tracking number so we can all watch it disappear (Sound familiar US5777?
) into the corner of a UPS truck together.
Now I don't want anything for free but I was in the customer service business long enough to know that at some point you SHOULD compensate your customers.
I'm going to go wash the car now and blow off some steam.
Stay tuned folks ... I'm sure there is more to come!