Anvil Arms

szaino · Jan 20, 2009

What a disaster your order is!

FYI Anvil Arms has 3 employees. I know of 3 names, Jon, Emily and Neva. So when you are talking to all 3, and they say that the shipping dept put it aside... you know what that means.

Jon (the president) frequents the AR15 forum under the "industry forum" for Anvil Arms you will find a thread where I have had some posts (pings)regarding my order.

http://www.ar15.com/forums/topic.html?b=2&f=244&t=167844

You should post your situation here. Jon will probably reply or at least be so embarrassed that he will resolve it.

Pilgrim · Jan 20, 2009

I would have told them to stuff it and got my money back.

Another $75 after all that? No f'ing way.

TomH · Jan 20, 2009

I'd tell them to forget it and refund all the money. You can get all that stuff from a reputable company with less hassle. You're putting yourself through all this for a laser etch...

Admin · Jan 20, 2009

szaino said:
You should post your situation here. Jon will probably reply or at least be so embarrassed that he will resolve it.

Jon usually deletes them.

Nickle · Jan 20, 2009

derek said:
Calling the BBB is not going to do much. They will send AA a letter stating there is a complaint against them....

Calling the AG's office in FL is probably a better bet if you actually want the issue resolved.

If it were me, I'd get some documentation of the premium to ship now for more money, and include that with the complaint to the AG.

AA is bordering on bait and switch, and from what has happened here, he has lost an FFL that was going to buy his products. Can't be doing business with a vendor that doesn't ship in reasonable time.

FYI Anvil Arms has 3 employees. I know of 3 names, Jon, Emily and Neva. So when you are talking to all 3, and they say that the shipping dept put it aside... you know what that means.

Yup, yet ANOTHER lie.

A reasonable business would have sent the stock at no charge, eating the loss, to keep a customer.

Here's my read on it, and where AA is headed.

He'll likely be out of business, for the most part, within 3-4 years max. His reputation wil slide further and further, to the point he'll become a bit player in the market. He doesn't do custom serial numbers any more, other than large (as in 500) batches, from what I hear, and laser engraving will get you only so much AR business. His product is no better than many of the other brands out there, and his business methods and ethics are deplorable. He can only hide so much bad reputation through deletions on Arfcom, and none of that is going to stop anything on OTHER forums, especially the bigger ones (like this one).

Now, that's assuming the FL AG (or the Feds) doesn't come down on him for shady business practices. He's not far from crossing that line right now.

TomH · Jan 20, 2009

derek said:
Jon usually deletes them.

I'd post it in a more general area that he can't mod. Assuming thats possible. I'm guessing that the company sections of that forum are modded by the company and anything else is the people running the site.

Martlet · Jan 20, 2009

TomH said:
I'd post it in a more general area that he can't mod. Assuming thats possible. I'm guessing that the company sections of that forum are modded by the company and anything else is the people running the site.

I did, back when we had other issues, and they moved it to his forum where he promptly deleted it.

MassMark · Jan 20, 2009

This whole episode sounds sadly familiar....Good luck Mike. When I was told my order was shipping, (at last), I got a tracking number by 4pm. It never moved until a few days later...

MichaelJ · Jan 20, 2009

drgrant said:
Sorry, I'm gonna be that guy... is that T-shirt gonna be a target at the next NES shoot?

-Mike

Yes, it will be brought to the WMass shoot that Mark is hopefully going to get approved and setup. If not, it will be Mark and I putting some rounds into it alone at the LSC. [laugh]

MassMark said:
This whole episode sounds sadly familiar....Good luck Mike. When I was told my order was shipping, (at last), I got a tracking number by 4pm. It never moved until a few days later...

4pm ... no tracking number ... [rofl]

MichaelJ · Jan 20, 2009

Well I have an update.

According to UPS @ 7:15pm, they have received notification of my package. Whoopie! All this means is that Anvil Arms setup to have it shipped. How many days before it leaves the shop?

MassMark · Jan 20, 2009

In my case, I seem to remember it was two...Then it hit on the Thanksgiving Holiday, so it was not delivered until December 1st....

EddieCoyle · Jan 20, 2009

He may be busy now, but when the bottom falls out of the AR market (and it will) he's going to go quickly out of business.

It's too bad really. He seemed like a nice enough fellow the few times he posted here, just a bit overwhelmed. Maybe he can catch on with someone else. Someone that will better handle customers.

Customers may be a pain in the ass sometimes, but they're good for business.

MichaelJ · Jan 20, 2009

EddieCoyle said:
He may be busy now, but when the bottom falls out of the AR market (and it will) he's going to go quickly out of business.

It's too bad really. He seemed like a nice enough fellow the few times he posted here, just a bit overwhelmed. Maybe he can catch on with someone else. Someone that will better handle customers.

Customers may be a pain in the ass sometimes, but they're good for business.

He wasn't this busy in June when I ordered it. I almost snapped when he tried to use that excuse on me last month.

vicpinto · Jan 20, 2009

Wow! Glad I didn't get in on this train wreck at the time. I didn't have my license then and that was probably a blessing in disguise.

drgrant · Jan 20, 2009

If he was smart when he was swamped he would have done two things....

-Stopped accepting orders;
-Expanded capacity to meet demand.

Either one of those things is preferable to letting someone tilt around in the
wind.

I know from personal experience that "Sorry I can't help you right now" is better than "Sure I can do that" and then completely missing the expectation of the customer. The former might make them disappointed momentarily but the latter will leave them with a bitter taste in their mouth from you that they will not forget.

-Mike

MichaelJ · Jan 20, 2009

drgrant said:
If he was smart when he was swamped he would have done two things....

-Stopped accepting orders;
-Expanded capacity to meet demand.

Either one of those things is preferable to letting someone tilt around in the
wind.

I know from personal experience that "Sorry I can't help you right now" is better than "Sure I can do that" and then completely missing the expectation of the customer. The former might make them disappointed momentarily but the latter will leave them with a bitter taste in their mouth from you that they will not forget.

-Mike

X2! Someone needs to explain customer service and GOOD business practices to Jon Kruger.

***UPDATE***
LAKELAND,FL, US
01/20/2009 9:25 P.M. DEPARTURE SCAN
01/20/2009 8:35 P.M. ORIGIN SCAN
01/20/2009 6:29 P.M. BILLING INFORMATION RECEIVED

Time for bed.

Admin · Jan 20, 2009

He sent you the wrong part to buy himself some more time.

clinotus · Jan 20, 2009

derek said:
He sent you the wrong part to buy himself some more time.

Opps, so sorry we screwed up on that order, what was the part that you wanted again? I'll ship it out this afternoon, promise.

MichaelJ · Jan 21, 2009

derek said:
He sent you the wrong part to buy himself some more time.

clinotus said:
Opps, so sorry we screwed up on that order, what was the part that you wanted again? I'll ship it out this afternoon, promise.

[sad2]

***UPDATE***
The package...and whatever contents may be in it, arrived in Jacksonville, FL at 2:42am on 1/21/09.

Stay tuned!

MassMark · Jan 21, 2009

tick,tick,tick,tick.....

Dirtypacman · Jan 21, 2009

tap,tap,tap - here's hoping its atleast what you ordered.

MichaelJ · Jan 21, 2009

Guy at the UPS store says it is scheduled for delivery on Friday.

There might be a For Sale thread Friday night they way I am feeling right now.

Admin · Jan 21, 2009

I still say it's the wrong item.

Mike, I really hope it's the right one for your sake, I just don't think it is.

clinotus · Jan 21, 2009

MichaelJ said:
Guy at the UPS store says it is scheduled for delivery on Friday.

There might be a For Sale thread Friday night they way I am feeling right now.

Good luck selling those bicycle spokes, pliers, and 3lbs of packing peanuts. [laugh]

Nah, good luck. I do hope they deliver a good, functional, working product.

MassMark · Jan 21, 2009

MichaelJ said:
Guy at the UPS store says it is scheduled for delivery on Friday.

There might be a For Sale thread Friday night they way I am feeling right now.

Mike - call me before you post it. If it's anything like mine is you'll love it. As nuts as the whole process made me - the finished product was quite nice. The first pull of the trigger made the whole thing fade - the first mag dump made it melt away...I love this rifle. Focus on the meaning of having an NES AR-15. There are only 200 and will never likely be anymore....

Martlet · Jan 21, 2009

Focus on the negative. It's much more fun to read.

MassMark · Jan 21, 2009

Martlet said:
Focus on the negative. It's much more fun to read.

Thanks Martlet - I mean it. It's been a rough stretch lately and I just had a much needed laugh...

[cheers]

Ripach · Jan 21, 2009

Martlet said:
Focus on the negative. It's much more fun to read.

Isn't that why we keep you around? [laugh]

lemonlime571 · Jan 21, 2009

In the words of someone here...."The punk is a piece of sh@% punk!!"

Anvil Arms

wolf223

szaino

Pilgrim

TomH

Admin

Nickle

TomH

Martlet

MassMark

MichaelJ

MichaelJ

MassMark

EddieCoyle

Consigliere

MichaelJ

vicpinto

drgrant

MichaelJ

Admin

clinotus

MichaelJ

MassMark

Dirtypacman

NES Door Greeter

MichaelJ

Admin

clinotus

MassMark

Martlet

MassMark

Ripach

lemonlime571

Army Veteran

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