For what it's worth, in this thread Jim himself told people to call if they were given the runaround on stuff as it's hard to keep c.25 ducks in a row.There seems to be a lot of angry people.
Why not take your business someplace else? If you don't like their policies why go there? Shooters doesn't have to explain anything to you. Is there something special there you can't buy anyplace else? It just sounds like your bitching and digging a deeper hole for yourself. Saying shooters likes to keep secrets makes you sound childish. You don't like it there, stop going. Just go to Rileys, oh, wait....
In post 457 another user points out Jim interceded on the user's behalf when mistaken employees did "non store policy" stuff.
So, Jim has sort of already made an "offer" of sorts. Whether or not he will jump in or if it will be to the OP's satisfaction is another matter--but the guy posted his cell # here and said "call me" more or less.
If the employee said flat out "we don't ship stuff" and they do, even in certain circumstances, then the employee may need to be given better instruction to explain policy better. If they truly don't (and it sounds like they may ship some stuff to MA), then we may get clarification. Otherwise, that employee is making up stuff, and we've had countless threads on here of gun store employees making up law or other stuff, and how that's a scourge, and Jim may want to know about it.