Thank you all very much for the constructive responses and ideas. There are some things I can/will act on immediately and others that are in the works, but may take awhile.
Let me give a quick overview of my current situation so I can answer as many of the questions at once as possible. Some of the other questions I'll have to respond by PM.
I currently have a full time job Monday through Friday from 8am to 5pm. This is the only way I can afford to have a shop at the moment. The shop hours are Saturday and Sunday from 9am to 5pm, open to the public with all inventory on display. I also have "by appointment" hours Monday through Thursday from 6pm to 8pm, but no inventory is on display. The weekday hours are mostly to facilitate transfers because I remember how excited I was waiting for a new firearm to come in, so I try to get them to the customer as soon as possible. If a customer has a specific firearm they are interested in I can also have that out for them to look at.
My transfer fees are always $25, except Sunday's they are 20% off ($20). I do consignment for 10% commission, and no charge for return transfers unless the gun is pulled before the end of the consignment contract (3 months), then the fee is $25 to cover the time I put in trying to sell the item (waived for repeat customers). I have a 3% cash discount on all new and used firearms. I have a 5% discount for active duty military, police, and fire fighters (does not stack with the cash discount) on all new or used firearms. I have a layaway program, which basically consists of a 25% down payment and then monthly payments until completed. I'm very flexible on the monthly payment amounts as long as the customer stays in contact. I have a website,
www.cdsusaonline.com , that's basically a live stream of all my distributors inventory to give people an idea of what I can order, but there's no "MA compliant" filter, so unfortunately there's a lot of tease items on the site I can't sell in MA. The pricing on the website also has some shipping margins attached so I can usually do a little better on price if you contact the shop with the UPC# that you're looking for. I list all of my in stock inventory on Armslist, however I'm a little behind on this due to the big influx of consignment guns (about 40) over the last 2 weeks, but I'm plugging away.
That's all I got. If I think of any other pertinent info I'll edit this post.
Thanks again to everyone that took time out of their lives to help me with some great suggestions. I really appreciate it. If you find yourself near Littleton stop in and say hi, don't forget to mention you're an NES'er!