Worked great for me everytime.... maybe you did something wrong... but if you didn't get a copy and want one, just call, they were awsome when I screwed my first time... they sent me 2 copys in about 2 days..
The fact that "maybe you did something wrong" is something someone is likely to say to explain the flaws in the system is evidence that the system is too flawed to be used.
Remember, we're talking about a civil right here, not a special new benefit.