**UPDATE** Bank of America refunded me the money today. That's a big relief.
So I’ll try to avoid turning this into a novel where no one wants to read the OP.
Long story short I placed an order with Coonan directly for one of their new satin finish 357 mag 1911’s back in early March. Was quoted 8-10 weeks for a build time...
Here it is October and I still haven’t received it.
Between March and August (last email response I received) I’ve been given all kinds of excuses. Behind on orders, received bad parts from an outsourced vendor, employees and vendors on vacation, we’re a small company etc
In June I received a phone call from Dan Coonan (president of Coonan) telling me they’re behind due to bad parts and my pistol won’t ship until September....
Since August 30th no one has answered the phones and no one responds to emails. Including when I called Dan Coonan on his cell - voicemail is full. Their last Facebook post was on 9/27.
I got in contact with fellow frustrated customers through the Coonan reviews section on their FB page. Seems like I’m not alone. They’ve all been fed the same bs and are out a lot of money like me.
So my question is, what can I or should I do??? Already contacted Bank of America to see if they could do a chargeback but they denied that since it was so old (greater than 60 days). Other customers are contacting the Minnesota attorney general as well as the BBB. One guy even called the ATF! They quickly told him they can’t help...
Really friggin sucks. I bought a new coonan in 2015 (from a dealer not direct from Coonan) and sold it earlier this year and then decided I want their new model (bad idea). They had always been good to me in the past and always responded to emails etc. So I didn’t hesitate to buy another one.
Is there much I can do at this point?? I have no idea if they’re going out of business and that’s why they’re not responding to calls and emails?
So I’ll try to avoid turning this into a novel where no one wants to read the OP.
Long story short I placed an order with Coonan directly for one of their new satin finish 357 mag 1911’s back in early March. Was quoted 8-10 weeks for a build time...
Here it is October and I still haven’t received it.
Between March and August (last email response I received) I’ve been given all kinds of excuses. Behind on orders, received bad parts from an outsourced vendor, employees and vendors on vacation, we’re a small company etc
In June I received a phone call from Dan Coonan (president of Coonan) telling me they’re behind due to bad parts and my pistol won’t ship until September....
Since August 30th no one has answered the phones and no one responds to emails. Including when I called Dan Coonan on his cell - voicemail is full. Their last Facebook post was on 9/27.
I got in contact with fellow frustrated customers through the Coonan reviews section on their FB page. Seems like I’m not alone. They’ve all been fed the same bs and are out a lot of money like me.
So my question is, what can I or should I do??? Already contacted Bank of America to see if they could do a chargeback but they denied that since it was so old (greater than 60 days). Other customers are contacting the Minnesota attorney general as well as the BBB. One guy even called the ATF! They quickly told him they can’t help...
Really friggin sucks. I bought a new coonan in 2015 (from a dealer not direct from Coonan) and sold it earlier this year and then decided I want their new model (bad idea). They had always been good to me in the past and always responded to emails etc. So I didn’t hesitate to buy another one.
Is there much I can do at this point?? I have no idea if they’re going out of business and that’s why they’re not responding to calls and emails?
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