Ok, it seems you are very busy and important so I'll try to make this easier.
They are busy processing orders so follow these steps.
1. Look at YOUR estore account for an update on your order.
2. wait.
I said at the top of the thread, the biggest person at fault is myself. I should have just paid to track the delivery of my order and then STFU.
I have plenty of suggestions for improving their process, but they never asked for my input and fairly sure they aren't interested.
Well clearly I am the a&& here, so in your opinion how long should I wait before calling?
4 weeks? 6 weeks? 8 weeks?
Even if it is exceedingly rare sometimes stuff just doesn't get delivered or falls through the cracks. I can reasonably expect to wait until they get to orders received the week mine arrives but how do I know when they past that point?
This is the type of reports which made me want to confirm with them:
Order type: RM1SPCLRACKWRA
Mailed: 01/18/2020
Order received: 01/21/2020
DBU: 01/30/2020
Order processing: 02/03/2020
CC hit: 02/03/2020
Shipped: 02/05/2020
Received: 02/06/2020
Serial#: 1617696 - WIN-13
I do not understand how someone who their order was received 1/21 already has something in hand while I have not heard anything.
But OK won't call or email them again for at least another few weeks. They told me they are still on first week of January (when I called yesterday) and that is what it is. Again, not complaining about their backlog, just baffled by the conflicting information. If they had told me "we were on 1/3 last week and on 1/6-8 this week" I would just not reach out to them for a month but if I see people who put in orders the same time as me with rifles in hand I guess I was over eager to check.