- Apr 1, 2005
- Near Framingham
Yup, the VW dealer did provide loaner cars. They would call Enterprise. Enterprise opens at 8 AM. By the time the called Enterprise, it was 8:15 AM. They would show up by 8:45 AM. Then a ride to the Enterprise office, wait in line, get the keys and I'm finally on the road by 9 AM. Ever try driving from Wellesely to Cambridge at 9 AM?3 year 36,000 mile warrenty and every VW dealer I know provides loaner cars. Where's the expense in the first year?
And Enterprise closes at 6 PM, so you have to get back by then. So after burning up 2-3 hours of vacation just to get your car serviced, you get back to the VW dealer to have them say 1) could not duplicate, or 2) parts ordered, will call you when they get in so you can schedule another appointment, or 3) we fixed it (but they didn't).
IIRC, I had eleven service visits in the first year with my GTI.
In a recent statement, Adrian Hallmark, an executive at VW of America said: "The current customer satisfaction and dealer experience is as bad as it gets!"