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umlaut arms - RANT
- Thread starter atilla
- Start date
![[grin]](/xen/styles/default/xenforo/smilies.vb/041.gif "Grin [grin]")
the saga continues!
lars finally emails me this afternoon explaining that he was sick on saturday, and that his hours are wednesday-saturday. i let him know he really ought to update his facebook, and his google information as that's not what's listed there--oh, and your website is down, too. i asked if he kept a record of his communications with his customers as we'd spoken on the phone and i agreed to come up last saturday to pick up the lower, he clearly does not. i told him that a quick phone call or email would have been the chill thing to do so i didn't fly off the handle like i did.
told him in the interest of good customer service and to un-rustle my jimmies a 15% discount would be sufficient to which he told me to pound sand. whatever, dude. ultimately he's eating the shipping costs back to me and i am having my bank cut him a check. sure that's fair enough, but now i've sunk the time, energy, and gas money into that afternoon in hooksett which i'll never get back.
bottom line? i wouldn't recommend this guy to anyone for any reason. obviously.![[laugh]](/xen/styles/default/xenforo/smilies.vb/012.gif "Laugh [laugh]")
let's see if it ever shows up. the way this whole deal has been going down the USPS is just going to lose the lower.
lars finally emails me this afternoon explaining that he was sick on saturday, and that his hours are wednesday-saturday. i let him know he really ought to update his facebook, and his google information as that's not what's listed there--oh, and your website is down, too. i asked if he kept a record of his communications with his customers as we'd spoken on the phone and i agreed to come up last saturday to pick up the lower, he clearly does not. i told him that a quick phone call or email would have been the chill thing to do so i didn't fly off the handle like i did.
told him in the interest of good customer service and to un-rustle my jimmies a 15% discount would be sufficient to which he told me to pound sand. whatever, dude. ultimately he's eating the shipping costs back to me and i am having my bank cut him a check. sure that's fair enough, but now i've sunk the time, energy, and gas money into that afternoon in hooksett which i'll never get back.
bottom line? i wouldn't recommend this guy to anyone for any reason. obviously.
let's see if it ever shows up. the way this whole deal has been going down the USPS is just going to lose the lower.
his reason was that he was sick and that it's my fault somehow for not knowing he changed his hours of operation.
word-for-word:
derp on "thousands" hours, but i don't think i was being particularly unreasonable.
must be that need for instant gratification i keep hearing so much about.
NHKevin
NES Member
It is a one-man shop. Kind of tough to have a sick day and stay open. I'll bet he takes a vacation once in a while too. Does he have hours posted on his door that say correctly what his normal business hours are? As to the discount, sounds like you got a discount if he didn't charge you for shipping. The customer service sounds mediocre, but you also sound like a whiny customer that had bad luck with timing.
I have bought a few things from Umlaut and have no complaints.
I have bought a few things from Umlaut and have no complaints.
![[smile]](/xen/styles/default/xenforo/smilies.vb/001.gif "Smile [smile]")
Glad you are on your way to some sort of resolution. Hope it actually arrives man.
i don't recall the posted hours on the door, i was mostly checking to see if it stated he was open saturday. if i knew i'd have a three page thread on it i woulda snapped a selfie with the door in the background.
asking for a discount because i was inconvenienced isn't unreasonable, i did say i was satisfied with him eating the shipping cost, and i do believe a heads-up when i'd already spoken to him on the phone and we agreed on when i'd be coming up. if he'd called me friday or saturday and been like "dude i'm sick, shop will be closed, can you come up next weekend?" i would have simply gone "that's a bummer" and gone up the next weekend. a phone call, a facebook post, etc. in 2015 where we're almost always walking around with the ability to be instantly connected to anyone on the planet in our pockets a simple call or email isn't too much to ask. especially if you already have a business transaction arranged.
Nope, not at all.
I just got back from the local tire place. They had a buy 3 get one free deal on tires for my F150 so I made an appointment for 3:00 today. They ended up behind schedule so they threw in a free alignment (usually around a hundo).
When a business inconveniences someone a small discount or offer goes a long way.
The work was already done and he has OP's property, which is or was the issue.
You're right. He probably should have just given up on the lower and let the guy keep it. Or maybe used a time machine to go back in time and never go there in the first place. Because it is super easy to go somewhere else after the fact as a valid solution.
![[rolleyes]](/xen/styles/default/xenforo/smilies.vb/042.gif "Roll Eyes [rolleyes]")
You didn't really think this one through, did you?
![[wink]](/xen/styles/default/xenforo/smilies.vb/002.gif "Wink [wink]")
Bingo. My shop ****s up sometimes, whether it's not making realistic commitments, or not delivering on commitments that were perfectly reasonable. When we do, we tell the customer that we dicked the dog, make a peace offering, and let them know that we'd like the opportunity to earn their trust and their business again. Everybody screws up, it's how you handle it that makes the difference. That being said, Lars should have his information up to date in all formats, and it's not really a stretch to expect a FB post or something letting people know that the shop is closed unexpectedly. YMMV
Yup, any decent business owner does the best they can to keep good customers happy. If this was the third time Atilla had been there asking to have something fixed for free because he told Lars the wrong spelling, well, then tell Atilla to EABOD. Otherwise, try to make it right.
That being said, getting flamed on a gun forum the same day as the issue I might have told Atilla to EABOD too. The bridge was already burned at that point, granted Lars wasn't gaining any ground with his response but he had to know Atilla wasn't going to be a return customer so what the hell, soak him for full price.
Maybe he looked up Mexican donkey porn and didn't want you in his shop![[rofl]](/xen/styles/default/xenforo/smilies.vb/013.gif "ROFL [rofl]")
Lars does sound like a jackass.
![[hmmm]](/xen/styles/default/xenforo/smilies.vb/009.gif "Hmm [hmmm]")
FYI - Engrave-It / Awards of Keene (603-352-8559) (12 Norway Ave, Keene, NH 03431) engraves lowers by appointment / while you wait.
Doesn't help you now, but may in the future.
Nice, thanks!
In the end all you have is your character. I don't buy any suggestion that somehow Lars is the victim in this scenario. I sincerely hope he dies a penniless man. F him, F his shop, his family and his livelihood. Waste of space, dishonest, selfish piece of garbage I hope the publicity of this incident puts him out of business within the month. What an arrogant prick to recite hours he made up and did not publish Or communicate to customers before the fact. Acting like he's doing you a favor in merely completing, begrudgingly his contract and obligations. Strep throat does not explain all emails going to nowhere and phone calls going to voicemail not to be listened to or returned. F him, go to hell Lars.
Yikes.
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Wow...
I would have given the dude more than 24 hours before shaming him on your FacebookNES.
Wow..
Talk about character..
Did Lars touch you in a naughty place ?
Wow..
Talk about character..
Did Lars touch you in a naughty place ?
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