CrackPot
NES Member
So maybe I am not telling anyone something they don't already know.
Purchased a shotgun wall mount from optics planet. Product is from ShotLock (same company as TruckVault). Product arrives. Step one is you open the manual lock override to install batteries. Unfortunately the manual lock is rattling around inside the mechanism. Easy enough to manually push up the release bar with a screw driver and open the device. 4 screws later the problem is clear. The posts that the lock mounts to were not affixed to the frame of the device. Not sure how they are supposed to be adhered, press fit, adhesive (I hope not), spot weld. But they are not attached to the lock went rogue.
I reach out to ShotLock support. They say to return to optics planet for exchange or refund. I contact optics planet. They say fill out an RMA form. You may know that optics planet has a 30 day return policy FOR ANY REASON with free return label "on qualifying items". Apparently this is not a qualifying item. I can return for a refund if I pay return shipping. So to be clear, I get shipped a clearly broken/defective product and they want me to pay to get my money back.
ShotLock also contacted to let them know that Optics Planet is not going to be a good path here. Optics Planet contacted to make it clear I am not paying for shipping for a defective product.
Let's see if either steps up to stand behind their product. Otherwise I will be doing a charge back.
What happened to good customer service?
Purchased a shotgun wall mount from optics planet. Product is from ShotLock (same company as TruckVault). Product arrives. Step one is you open the manual lock override to install batteries. Unfortunately the manual lock is rattling around inside the mechanism. Easy enough to manually push up the release bar with a screw driver and open the device. 4 screws later the problem is clear. The posts that the lock mounts to were not affixed to the frame of the device. Not sure how they are supposed to be adhered, press fit, adhesive (I hope not), spot weld. But they are not attached to the lock went rogue.
I reach out to ShotLock support. They say to return to optics planet for exchange or refund. I contact optics planet. They say fill out an RMA form. You may know that optics planet has a 30 day return policy FOR ANY REASON with free return label "on qualifying items". Apparently this is not a qualifying item. I can return for a refund if I pay return shipping. So to be clear, I get shipped a clearly broken/defective product and they want me to pay to get my money back.
ShotLock also contacted to let them know that Optics Planet is not going to be a good path here. Optics Planet contacted to make it clear I am not paying for shipping for a defective product.
Let's see if either steps up to stand behind their product. Otherwise I will be doing a charge back.
What happened to good customer service?