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eh, a bad customer is a bad customer, badge or not. I think NSF likes to ball lick everyone who goes in there, he might be happier there.
Just to set this correct
He did order a LAW ENFORCEMENT glock WITH night sights. He did arrive the following morning and as he walked out the door fed ex arrived with a shipment.
We stopped him in the parking lot to let him know that the gun was in, but we needed some time to get it into the books and finish up with the customer that was before him waiting, at that point he told us he couldn't wait and had to get to work.
Later that day he called to ask for his deposit back, when asked why, he responded that he got a better price from glock which just happened to be the exact difference of night sights and non night sights....Hmmm wonder what happened here!! being a glock armorer is nice because I have the direct LEO price list right here in the shop!!
I told him that was a LEO gun and I couldn't just sell it to anyone and I would call to see if my distributor would take it back and he would be responsible for any fees. It was going to cost $25 to ship and a $25 restocking fee. he was informed of this and responded that it wasn't his fault we couldn't transfer it in the 4 seconds before he had to work....I don't know about you guys but there are laws to follow as far as logging firearms and if a customer is there before you normally you wait until they are finished....
When he arrived the following day to get his deposit back I offer to absorb half the cost and only charge him $25 and not the $50....he pays the shipping....I pay the restocking fee... Just to try and make everything right.....That still wasn't good enough as he pouted and huffed and puffed....I still only charged him the return shipping and he still wasn't happy..... Honestly customer like this guy are not worth the time and trouble... the are too many good people out there that we can concentrate on.
This is the last I will post of this but I just felt there was too much fantasy in the original complaint not to respond
Thanks for the advice and good info guys! I will complain on Angie's list.
I had a bad experience with this shop. I had ordered a glock through the LEO discount Glock Blue Label Program at this store on Thursday 02/5/2015 @ 12 noon and put down a $318.00 deposit and the store owner had told to come back next day to pick up gun at same time. I had arrived on 02/06/2015 at the same time and they told first that my gun had not arrived and then told minutes later that my gun had arrived in the morning but cannot transfer papers today. I was a bit disappointed and I just wished they had called me earlier so that I wouldn't have wasted a trip. I did leave my phone number with them on deposit receipt. I then contacted Glock that afternoon and asked about ordering through them and found out that the store had charged me more than discounted LEO pricing. I then contacted shop and kindly asked for my deposit back due to charging me more and showing up and them not able to do paperwork for transfer. The owner of shop told me that I would have to pay for restocking fee of $25.00. I then mentioned that it was not my fault that I had arrived at store to pick up gun and you were unable to transfer gun for me. The owner then told me to come by next day and he will refund me. On 02/07/2015 I had arrived at shop and owner took his calculator out and started subtracting numbers from my deposit. I then mentioned why am I not getting all my money back like he had mentioned on phone and he then started raising his voice "What, I am taking a loss here"!! He refunded me $290.00 and kept the $28.00 dollars. I don't think he was being fair at all.
Add me to the list of satisfied customers. I brought in two uppers that needed pin&weld. One was an AR I bought online. The other was a brand new SCAR.
As you might imagine, I was a tad nervous about the SCAR -- that's a $pendy part.
The work on the SCAR was fantastic. You practically need a microscope to see the weld. Simply excellent work.
The AR was not as good a result, but ABSOLUTELY NOT an issue with NorthEast Arms. The barrel and barrel extension separated when he went to remove the flash suppressor (I was having him replace it with a Carlsen mini-comp). That led to some further research and we found that the barrel was M4, but the upper was M16. (Online retailer and a price just above "too good to be true." On the gripping hand, I now get to give my future B-I-L a ration of sh*t. Heh.) He spent a lot of time plucking inventory out of cases to let me look at things, compare how it was supposed to look and overall provided a nice little seminar on gunsmithing the AR platform. I walked out smarter. I'm good with that.
Did I mention the pin & weld on the SCAR was beautiful? It is.
Reto
The AR was not as good a result, but ABSOLUTELY NOT an issue with NorthEast Arms. The barrel and barrel extension separated when he went to remove the flash suppressor (I was having him replace it with a Carlsen mini-comp). That led to some further research and we found that the barrel was M4, but the upper was M16. (Online retailer and a price just above "too good to be true." On the gripping hand, I now get to give my future B-I-L a ration of sh*t. Heh.) He spent a lot of time plucking inventory out of cases to let me look at things, compare how it was supposed to look and overall provided a nice little seminar on gunsmithing the AR platform. I walked out smarter. I'm good with that.
What exactly separated there? Using an M4 barrel on a rifle upper is acceptable as far as function, even though it's not ideal. At the least it shouldn't cause anything to come apart.
Heh. Crappy iPhone shot:
Reto
I stopped in last weekend like a lost puppy, knowing little to nothing about AR's and the in's and out's of the different manufacturers.
I stopped in last weekend like a lost puppy, knowing little to nothing about AR's and the in's and out's of the different manufacturers. Steve and his employees had no problem taking me to school on the different types of rifles, rails, some basics on ammunition and other key points on the platform. I can't wait to go back for a rifle once I've convinced myself that I have an idea of what I want.
Great shop and great guys, thanks for your time last weekend.
This is great as long as you do actually go back. After they spent their time educating you it would be a shame to then go and chase a deal somewhere else to save a couple bucks. Sure you want to make sure the prices are competitive, but the knowledge you gained has value and we need shops like this to stick around!
If only there was a place with a wealth of knowledge. With reviews and information free to all. Some type of world wide web or internet thingy where you could go and learn about things.
If only there was a place with a wealth of knowledge. With reviews and information free to all. Some type of world wide web or internet thingy where you could go and learn about things.
View attachment 129060
Stupid phone loads it rotated.
But, how about this sexy little thing!
Two day shipping to the store and great communication, another great experience from NEA
View attachment 129060
Stupid phone loads it rotated.
But, how about this sexy little thing!
Two day shipping to the store and great communication, another great experience from NEA