hillman
NES Member
I love Rugers. I have 4 Ruger pistols right now, but I've probably owned at least 20 over the last 10 years. Unfortunately, of the last 4 that I've bought, three, including my newest SR45 needed service. My LC9 was producing light primer strikes, Customer service overnighted me a brand new slide assembly, fixed the problem right away. One of my SR9cs had an issue where the striker plate cover wasn't right and actually shipped from the factory broken in half. They took the gun back and had it back to me repaired in about six days, sent me a couple of cleaning rugs and a few other things to go with it.
Thursday I bought my new SR45. It actually looks like it was manufactured in October of 2013. First round out of my 3rd magazine was a FTE. and so on, one in every 15 or 20 rounds, with either magazine, using WWB for the first 200 rounds. Then the next 50 rounds were Tulammo. Same rate of FTE. Also one of the magazines appeared to have a chink in it and wouldn't feed the first round correctly. (this was independent of the FTE issue).
So having complete faith in Ruger, I called them this morning. The tool who I talked to, after explaining to him 1 in 15 to 20 rounds was a FTE, he came back with "Sir, a 3% FTE rate is perfectly acceptable"...
Well, after giving him a quick math lesson, and I friggin' HATE math (my wife is a math teacher!), I explained to him that the ONLY acceptable FTE rate was 0%! He then told me the issue was that I used Tulammo... AFTER I explained to him the problem happened well before that.
I also explained to him about the fact that there is a half moon shape indent on the front of the extractor, which is NOT present on my SR9cs, he said those were normal... Eh, maybe, I can't really refute that one but it LOOKS like it slammed in to the rear of the cartridge and mashed itself good.
THEN I told him about the magazine issue, carefully explaining that BOTH magazines produced the same FTE rate, and he decided the FTE issue was from the magazine not feeding the top round correctly. Seriously, it was like talking to tech support when they keep asking you if the computer is plugged in and if the little green light is on!
Finally, at the end, he said "Send it in, we will evaluate it. IF there are no problems AS I SUSPECT, we will contact you and charge you."
WTF? I have never had these issues with Ruger Customer Service before. I am seriously pissed off at this point, and questioning my loyalty to Ruger. Hell I've got an old P89 that I simply can not kill, and now my last three pistols need service? I'm starting to feel less and less comfortable with their lack of real warranty.
Thursday I bought my new SR45. It actually looks like it was manufactured in October of 2013. First round out of my 3rd magazine was a FTE. and so on, one in every 15 or 20 rounds, with either magazine, using WWB for the first 200 rounds. Then the next 50 rounds were Tulammo. Same rate of FTE. Also one of the magazines appeared to have a chink in it and wouldn't feed the first round correctly. (this was independent of the FTE issue).
So having complete faith in Ruger, I called them this morning. The tool who I talked to, after explaining to him 1 in 15 to 20 rounds was a FTE, he came back with "Sir, a 3% FTE rate is perfectly acceptable"...
Well, after giving him a quick math lesson, and I friggin' HATE math (my wife is a math teacher!), I explained to him that the ONLY acceptable FTE rate was 0%! He then told me the issue was that I used Tulammo... AFTER I explained to him the problem happened well before that.
I also explained to him about the fact that there is a half moon shape indent on the front of the extractor, which is NOT present on my SR9cs, he said those were normal... Eh, maybe, I can't really refute that one but it LOOKS like it slammed in to the rear of the cartridge and mashed itself good.
THEN I told him about the magazine issue, carefully explaining that BOTH magazines produced the same FTE rate, and he decided the FTE issue was from the magazine not feeding the top round correctly. Seriously, it was like talking to tech support when they keep asking you if the computer is plugged in and if the little green light is on!
Finally, at the end, he said "Send it in, we will evaluate it. IF there are no problems AS I SUSPECT, we will contact you and charge you."
WTF? I have never had these issues with Ruger Customer Service before. I am seriously pissed off at this point, and questioning my loyalty to Ruger. Hell I've got an old P89 that I simply can not kill, and now my last three pistols need service? I'm starting to feel less and less comfortable with their lack of real warranty.