So early last fall I bought a new Franchi O/U for pheasant season. Was a couple weeks after buying before I got it to the range but the gun failed right out of the box. Wouldn't fire the bottom barrel after the upper barrel was fired. Gun worked fine when the bottom barrel was seclected to shoot first. Happened almost every time. It was right before pheasant season started so I figured I could live with it for a few months and then send it in. Franchis turn time was 4-6 weeks and I didn't want to not have the gun for the whole season.
After pheasant season time got away from me. I sent the gun back to Franchi in late March. Had to fight with Franchi to get them to pay shipping both ways. Told them it failed right out of the box... it's on you. They finally agreed. They had the gun for almost 6 weeks before I got it back. No email or tracking info, gun just showed up one day. They replaced a couple gears that were worn , fired a few shots and called it good. Though it was funny a gun with less than 20 rds had "worn gears"
Couple days later I dry fired the gun...WTF. Same isssue....gun is doing exact same the same thing. Called Franchi up and rep verified gun wasn't acting like it should by dry firing another one that was on the rack. Said send it back and they promised to turn it in 7 days this time and the head gunsmith would look it over. Had UPs pickup that day
So today is day 7 they had the gun. Called this morning. Rep stated that gun wasn't gonna be seeen my gunsmith for 30 days, it was sill on the rack. Explained previous conversation with other rep and that gun was promised to be turned in 7. He said he'll call the shop and I should see some tracking info in the next few days. This is where I kinda lost my cool and got agitated.
Explained to him again, I was promised a turn-time of 7 days. And that Franchi had to two choices
1) fix the gun today and get me a tracking number by dinner
2) send me a new gun.
I just joined a private pheasan hunting club this year, I've got a 10 month old pup that needs some field time and this broken shotgun is ****ing it all up.
Then rep starts giving me attitude about it. Right away said get the your manager or the head gunsmith, only correct answer is new gun or fixed gun mailed out today. So he put me on hold, manager gets on phone couple minutes later and right from the start you can tell he just wants to get ride of me. Says whatever I want to hear to get me off the phone. Said sure, I'll get the gun in the shop and get a tracking number later today. He wins and I get off the phone.
Im pretty sure I'm not gonna get a tracking number today. And I'll just have to call back tomorrow and deal with this again.
This happened about 20 minutes ago and I'm still a little pisssed. I unsterstsnd mistakes happen but this gun should have been fixed the first time. Also did some research and there is other people that have the exact same issue with the same gun. So it's obviously a know issue.
Okay, so there's my Franchi rant....I don't feel better. Just want my shotgun back.
After pheasant season time got away from me. I sent the gun back to Franchi in late March. Had to fight with Franchi to get them to pay shipping both ways. Told them it failed right out of the box... it's on you. They finally agreed. They had the gun for almost 6 weeks before I got it back. No email or tracking info, gun just showed up one day. They replaced a couple gears that were worn , fired a few shots and called it good. Though it was funny a gun with less than 20 rds had "worn gears"
Couple days later I dry fired the gun...WTF. Same isssue....gun is doing exact same the same thing. Called Franchi up and rep verified gun wasn't acting like it should by dry firing another one that was on the rack. Said send it back and they promised to turn it in 7 days this time and the head gunsmith would look it over. Had UPs pickup that day
So today is day 7 they had the gun. Called this morning. Rep stated that gun wasn't gonna be seeen my gunsmith for 30 days, it was sill on the rack. Explained previous conversation with other rep and that gun was promised to be turned in 7. He said he'll call the shop and I should see some tracking info in the next few days. This is where I kinda lost my cool and got agitated.
Explained to him again, I was promised a turn-time of 7 days. And that Franchi had to two choices
1) fix the gun today and get me a tracking number by dinner
2) send me a new gun.
I just joined a private pheasan hunting club this year, I've got a 10 month old pup that needs some field time and this broken shotgun is ****ing it all up.
Then rep starts giving me attitude about it. Right away said get the your manager or the head gunsmith, only correct answer is new gun or fixed gun mailed out today. So he put me on hold, manager gets on phone couple minutes later and right from the start you can tell he just wants to get ride of me. Says whatever I want to hear to get me off the phone. Said sure, I'll get the gun in the shop and get a tracking number later today. He wins and I get off the phone.
Im pretty sure I'm not gonna get a tracking number today. And I'll just have to call back tomorrow and deal with this again.
This happened about 20 minutes ago and I'm still a little pisssed. I unsterstsnd mistakes happen but this gun should have been fixed the first time. Also did some research and there is other people that have the exact same issue with the same gun. So it's obviously a know issue.
Okay, so there's my Franchi rant....I don't feel better. Just want my shotgun back.