3 trips back and forth and at least an hour and a half. I went Wed. morning and they turned me away because they were "too busy" but they were nice about it so I gave them the benefit. I went back at 6 and got the ball rolling, but I had to run back to the office to get some other documents they wanted to prove I owned a business in town (when I explicitly requested months ago what they would need for proof. And they told me the wrong thing.). What a hassle.