Amazon glitch causes some UK business owners to lose thousands
Right in the middle of the holiday shopping season, an Amazon.com software glitch caused local U.K. businesses to lose thousands of dollars early on Saturday. From midnight to 1 a.m. ET, a program developed by RepricerExpress that automatically adjusts prices on Amazon Marketplace in order for businesses to stay competitive went haywire. Items were priced down to a lower than one penny in U.S. currency, reports The Guardian.
“We got a call from a competitor to say ‘do you realize all your listings at a penny?’ By the end of the hour, we had 1,600 orders,” Martin Le Corre, a toy seller, told the Guardian. Le Corre added that the software failure might have left him with a loss up to over $150,000.
A spokesperson for the online retail giant told The Guardian that the company “responded quickly” and was “able to cancel the vast majority of orders placed on these affected items immediately and no costs or fees will be incurred by sellers for these cancelled orders.”
Amazon was unable to cancel the orders that had already been processed, Time.com reports.