allen-1
NES Member
For those of you who don't know the process for transferring a firearm in CT -
It's actually pretty simple:
The seller, (private individual or FFL), calls the DESPP, (Dept of Emergency Services and Public Protection; Division of State Police), and provides them with the seller's FFL ID or CT weapons permit number and with the buyer's permit number. They do a quick look up and the sale is approved or denied. If approved, they give you a "sale authorization number", which goes on the DPS-3-C forms. Forms are then distributed to purchaser, seller, DESPP and police chief in purchaser's town.
CT just "upgraded" their computer system. They were down for longer than anticipated, and now it's an absolute shitshow. They've added two phone lines because they're so backed up.
I'm selling a pistol to a friend. We both have CT permits, (he's a resident, I'm a non-resident). He managed to get through to the DESPP yesterday morning - but he and I failed - the SELLER has to make the phone call.
So, last night at our pin match, we both started calling again. Rotating through the three numbers. One rings a few times, then tells you that no one is available to help you right now and disconnects. One goes to a message that says "this number is not set up for voicemail" and hangs up. The third just tells you that the mailbox is full.
Last night, Ed called 94 times. Seriously. I got a person on my 43rd call. We were on the phone for approximately 20 minutes, and got a temporary denial because they were unable to review Ed's records. Told me to call back tomorrow morning, (this morning).
I started calling this morning around 8:30. I got through on my 5th call. It then took 30 minutes for them to review Ed's records and issue an authorization number.
I have to say this - and I can't be more clear about it - both the man I spoke to last night, and the lady I spoke to this morning were calm, polite, friendly and working through a shitshow. They didn't create this situation, they're just handling the phone calls and working with what they've got.
Their IT department should be strung up by their genitalia.
It's actually pretty simple:
The seller, (private individual or FFL), calls the DESPP, (Dept of Emergency Services and Public Protection; Division of State Police), and provides them with the seller's FFL ID or CT weapons permit number and with the buyer's permit number. They do a quick look up and the sale is approved or denied. If approved, they give you a "sale authorization number", which goes on the DPS-3-C forms. Forms are then distributed to purchaser, seller, DESPP and police chief in purchaser's town.
CT just "upgraded" their computer system. They were down for longer than anticipated, and now it's an absolute shitshow. They've added two phone lines because they're so backed up.
I'm selling a pistol to a friend. We both have CT permits, (he's a resident, I'm a non-resident). He managed to get through to the DESPP yesterday morning - but he and I failed - the SELLER has to make the phone call.
So, last night at our pin match, we both started calling again. Rotating through the three numbers. One rings a few times, then tells you that no one is available to help you right now and disconnects. One goes to a message that says "this number is not set up for voicemail" and hangs up. The third just tells you that the mailbox is full.
Last night, Ed called 94 times. Seriously. I got a person on my 43rd call. We were on the phone for approximately 20 minutes, and got a temporary denial because they were unable to review Ed's records. Told me to call back tomorrow morning, (this morning).
I started calling this morning around 8:30. I got through on my 5th call. It then took 30 minutes for them to review Ed's records and issue an authorization number.
I have to say this - and I can't be more clear about it - both the man I spoke to last night, and the lady I spoke to this morning were calm, polite, friendly and working through a shitshow. They didn't create this situation, they're just handling the phone calls and working with what they've got.
Their IT department should be strung up by their genitalia.