Guess what you want; you still haven't said what you would consider more than minor (I'm assuming that your kittens and harp seals examples were in jest).
My point is that when requirements over and above those of the MGLs are imposed, then there should be a reason. If the sergeant could not answer the question (violating the rules evenly is still violating the rules), instead of blowing off the concerns, it should have been bumped up the food chain to someone that could answer the question.
It is not "ridonculous" to wonder, and ask, why persons and/or entities that are required to perform a service are asking for more information than they should.
Oh, one more question....should the OP be "buttsad" when the license is not in hand after 40 days? Or is the PD complying with black-letter law too much like wanting a participation trophy? Just in case they sucked.
Yes, my kitten and harp seal examples were in jest, I cant believe I actually had to spell that out.
And I did point out an example of whats not minor, and Ill give you another on, my chief will only issue LTC-B. He makes you do a year of "training wheels", and reapply for your A. Its complete and utter bullshit, and Ive told him repeatedly what I think, and he doesn't give a crap. The sgt in the OP has zero to do with the process that the chief of his PD has set. The OP questioned this guy on why this, and why that, which as M1911 said, was an utter waste of time and energy. Its MA. you know youre going to have to jump thru hoops to get your LTC. Is it right? Nope. But, if you want your LTC, you jump. The reason chiefs impose more than MGL, is very simply, because they can. And before you say it, no, its not OK, and not right. It just is. So now the OP is buttsad, and wonders aloud here on NES if he should go over the Sgts head to complain, even though he has no complaints. The Sgt hasn't violated any rules, evenly or unevenly, he is merely enforcing a policy that his chief created. OP appears to be creating some drama, that doesn't really exist.
If the 40 days goes by, and OPs female friend doesn't get her license in time, she should indeed pursue it, but like the majority of people, she will wait.