Did you talk to Marsha? Leave her a voicemail? She got back to me after a couple weeks and scheduled my appointment out a couple months. She's really good to work with though
You can pick up the application.
But you will need an interview/appointment with Marsha. The appointment can be slow to set up and then it may be a few weeks away.
But she's a good lady and will do her part to get your permit done.
It's just a slow process for whatever reason .