It's been awhile but I've had nothing but great experiences there, they'll continue to get my money if I happen to be in the area.
As for any not up to par CS there, I've seen on more than one occasion folks telling the people who work there how to do there jobs or that they're doing them wrong. I even saw some "do you know who I am", "this isn't the end of this" BS from a rooky who just got on the Plymouth PD telling them that they are going to sell him whatever rifle he chooses, letter from the CoP be damned.
If I had to deal with those types of customers on the regular coupled with the ones who try and chisel $20 off the price of a gun I'd probably be a little bitchy also.