Yeah, the extra steps are not just maddening for customers...It really is a PITA. Much of what frustrated me as a customer there does the same as a part-timer. The process has sped up some since we installed MIRCS and at least two of us who are genuinely "gun guys", challenge ourselves and one another to get people out quickly. Simultaneous sales however are hard to get done quickly. The extra steps of the unnecessary Massachusetts paperwork and the go over at the register, make timely exits not so easy. We did however, get someone from "I'll take it" to out the door in 32-minutes - not too shabby considering 10-minutes was spent in line at the register. I don't know if things just run at a different pace out here, but so far - most people I've dealt with are understanding. The extra checks are indeed a hassle for the buyer, (and seller alike), but ensure that DSG keeps it's FFL, which represents millions of dollars in inventory....
I will add that though the drive to Pittsfield may be void of any cost savings, all ammo at DSG in Pittsfield is now organized by caliber, both behind the counter and in the stockroom, (ask me how I know). Weekends seem to be the best time to buy, as we usually have 1-3 staff on in The Lodge after 11AM. We're a smaller store and even so, when I run as a solo act, I can be hard to find. I wish it were because I was slacking in the break room, but I actually pride myself in providing customers with service. Look around - you'll find me...The folks that just stand at the counter tapping their feet and waiting for someone to show up, may not realize that they're not the only customers in the store...