I have bought guns at many of the LGS shops over the years, including FS.
What I have decided to do (with the last 2 purchases) is to buy local, and spend the extra $30-60 for the gun I want.
FS is a 2 hour round trip drive, so the time spent is not really worth it.
I really like Holliston Firearms and Gartman.....both are really friendly and have great customer service.
FS does want fast food restaurants do, lots of volume and some customer service. That is their model, and they are really good at it.
Sometimes, a sit down restaurant is a better choice.....