allen-1
NES Member
I use Lyman Quick Shot as a case lube. Can started getting light, so I bought some through Amazon. Three weeks later it hadn't shown up so I cancelled my order and went directly to Lyman's site. Put in an order there for two cans. That was on September 23rd.
On Thursday October 8th I ordered a comparable product from Dillon and it showed up the following Monday, (the 12th).
On October 13th I got an email from Lyman which showed me that my order was shipping and asked me to fill out a Google Review. As of the sixteenth USPS showed that my order was sitting in Massachusetts. At which point I sent an email back, which (politely) said that they really didn't want a review from me because of what had occurred to date.
Lyman's Customer Service Manager responded, and apologized. Said that in his five years at Lyman he'd never seen it so busy, and that they were working hard to keep up, but were finding it hard to even catch up. He said that the Lube Sizer line has had too many delays, and thanked me for my business.
We had GA State IDPA match that weekend. I worked on the setup crew Wednesday and Thursday, shot with the staff on Friday, and worked as a CSO on Saturday. At some point during that, the order from Lyman showed up. I sent an email to the CSM, thanked him for his previous response and told him that my order had arrived.
A couple of days later I came home from dinner and found a package on my doorstep from Lyman with a nice ballcap in it. He didn't have to do that, he didn't have to answer my emails. It's not as though I spend a lot of money with Lyman - but he treated me as a valued customer.
So now I'm looking through their catalog...
On Thursday October 8th I ordered a comparable product from Dillon and it showed up the following Monday, (the 12th).
On October 13th I got an email from Lyman which showed me that my order was shipping and asked me to fill out a Google Review. As of the sixteenth USPS showed that my order was sitting in Massachusetts. At which point I sent an email back, which (politely) said that they really didn't want a review from me because of what had occurred to date.
Lyman's Customer Service Manager responded, and apologized. Said that in his five years at Lyman he'd never seen it so busy, and that they were working hard to keep up, but were finding it hard to even catch up. He said that the Lube Sizer line has had too many delays, and thanked me for my business.
We had GA State IDPA match that weekend. I worked on the setup crew Wednesday and Thursday, shot with the staff on Friday, and worked as a CSO on Saturday. At some point during that, the order from Lyman showed up. I sent an email to the CSM, thanked him for his previous response and told him that my order had arrived.
A couple of days later I came home from dinner and found a package on my doorstep from Lyman with a nice ballcap in it. He didn't have to do that, he didn't have to answer my emails. It's not as though I spend a lot of money with Lyman - but he treated me as a valued customer.
So now I'm looking through their catalog...