Why the hell does everyone complain about the deli-counter tickets?
Aside from "have fewer customers" or "hire more employees", what better options are there?
The deli tickets:
- make sure you don't have to jockey for position
- make sure you get your turn in the right order
- make sure nobody cuts in front of you
- allow you to look around the shop rather than standing in line
- assure you that when your ticket comes up you get the sales guy's undivided attention (because it's your turn)
If a shop is crowded with lots of customers and the wait is long, don't complain about the deli tickets, complain about the crowds.
When the Mass DMV went from "long line you had to stand in" to the current deli-counter style tickets, it was by far the best thing they did for the experience. I *hate* waiting in lines, because of the *line*, not because of the waiting.
If you're bitching about the *waiting*, that's fine, but that's a sign of a successful shop that people want to go to.