Who here currently has Xfinity Voice that can answer some basic questions? I'm trying to help my mother out with her insane phone issues. She is with Verizon, but a couple weeks ago a man on her telephone pole was out there doing stuff, and effed it up. Since then, the dial tone drops randomly, calls won't go through, only one side can be heard, her medical alert device keeps beeping no service, etc. The a-holes at Verizon claim it's my mother's equipment and not their fault, and they will charge her a fee to work on her own lines/equipment. They are effing wrong. And, my mother is moving in 2 months so she certainly doesn't need to spend money on fixing wires that don't need fixing. Anyway, what I'd like to do is port her number to Comcast in order to solve the issue. So... how does this currently work with the equipment? Does Comcast need to bolt a box of theirs to side of house and wire it into the phone interface box out there? Or, is it all done these days through the rented modem? I'm asking because 10+ years ago I had Comcast phone and it was the box on the side of house thing and wired into my phone wires. But, the modem my mother rents is this giant contraption that appears to have a phone jack on the back. They use that now? So, what do you do, just plug the base unit for a multi-handset phone system into that and call it done? And, any idea how long or how complex the port is? If it matters any, in less than 2 months, she's going to be moving and will take her Comcast equipment with her, one town over (not sure if that matters when trying to keep the same ported phone number).