Whatever "system" Verizon uses to manage accounts and installations is totally broken. I bought the first house in a new development 2 years ago. VZ scheduled FiOS install the week of my closing. Nobody shows up, nobody calls. We call and they apologize and reschedule. Same thing - no show no call. Reschedule again - this time an automated call that the appointment has been cancelled. WTF? The 2016 strike is going on so they schedule me for 4 weeks out at this point... It went back and forth like this for a few weeks before they finally figured out that (1) the wires weren't pulled up the conduit in the street yet, and (2) they didn't even have an easement from the developer to do so. Ok, so finally we get the developer and VZ to record the needed easement. Now they can't pull the wires because they need the developer to install the hand-hole boxes in the ground first. In the end we finally had the cell phone number of some manager who actually knew what he was doing. Total wait time was approximately 6 months before the install happened. TLDR: Their system lets them schedule customer installs when there aren't even wires pulled up the street.