TC McQuade
NES Member
SSA shifts to X posts for official messaging after cuts to communications staff
The Social Security Administration is cutting staff from its communications office, and will rely on social media posts instead of press releases to update the media and the public.
Regional SSA offices, each representing several states, will no longer have fully staffed public affairs offices, because of the agency’s mass reassignment of employees to field offices.
SSA Midwest-West (MWW) Regional Commissioner Linda Kerr-Davis told employees in a call Thursday that those regional offices will no longer issue press releases or “Dear Colleague” letters to advocate groups.
“Instead, the agency will be using X to communicate to the press and the public — formerly known as Twitter,” Kerr-Davis said. “This will become our communication mechanism.”
The SSA’s shift to Elon Musk’s X comes as the agency plans to cut its regional office workforce by roughly 90 percent
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SSA shifts to X posts for official messaging after cuts to communications staff
SSA is once again walking back plans that would have limited the agency's level of phone support to beneficiaries.federalnewsnetwork.com