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Snapsafe review / rant

Discussion in 'General Discussion' started by Snapshot, Sep 6, 2012.

  1. Snapshot

    Snapshot

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    I can get long winded sometimes so I'll try to keep this short.

    I was looking for a new safe. I start calling companies for info. I didn't get through to all of them because I was calling pretty late in the day. No problem. I'll talk to them tomorrow.

    An important thing to note is that I was making these calls from a phone that, at the time, was private. There was nobody in the room that I needed to worry about and I could have a conversation about guns without causing any drama in my life.

    The problem was that the moment I walked away from that phone, it was no longer secure. I'd rather not explain my exact situation but I'm sure you've all made calls from work or school or someplace that was fine at the time but you wouldn't want the person you called to call that number back and talk to whomever answered the phone about your personal business.

    Well that's exactly what some guy named “Steve” from Snapsafe did. He called the number on his caller ID and told whoever answered the phone what I can only imagine sounded something like “Yeah I'm calling about Snapshot's gun safe!! You know, for his guns!! What? You didn't know he had guns?!?! Oh yeah, he's got plenty of them!! At least enough that he needs a safe for'em!!”

    Needless to say I called back and said “Forget about it.”

    As if that wasn't enough: I generally like to give people at least an idea of what they did wrong when I decide not to use their service. So I told him that I really didn't appreciate him telling my business to others. He said “Ok thanks.” No apology. Nothing. He couldn't seem to care less.
     

  2. FreeWillie

    FreeWillie NES Member

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    Given the way their representative acted, it's probably best that you DON'T do business with them! I would call his regional manager and drop a dime on Steve. I'm sure they have phone records of having called your number and who made the call.
     
  3. Twigg

    Twigg NES Member

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    Well the horse has left the barn but here's how you close the gate next time, "*67" will hide caller ID when making outgoing calls.
     
  4. Snapshot

    Snapshot

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    I'm a customer exercising my right to shop where I choose. I don't have to.
     
  5. Swamp_Yankee

    Swamp_Yankee

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    I have a SnapSafe. I love it. It was delivered in a timely fashion, assembled easily, is very secure and has excellent fire protection. When it came, it had a damaged internal back panel and they sent me a whole new panel plus exterior wall. Their customer service was great. My only complaint is that they are made in China and they are a bit small. I wish they made a larger unit.

    I can see why you are pissed at "Steve" but is it really his fault? How is he to know that the number you called from is not a number he wants you calling back? When I'm buying a new gun/toy that I don't want my wife to know about, I don't given them my home number- I use my work or cell number.
     
  6. DJ_99Wing

    DJ_99Wing

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    Sorry that happened. I feel your pain. [sad]

    Did anyone else notice that the OP "SnapShot" got burned by a company called "SnapSafe".

    Wow, ironic at best.
     
  7. capewalk

    capewalk NES Member

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    Keep in mind when you call a toll free number they get your number even if you dial *67. The same goes if you have your number as unavailable.
     
    1 person likes this.
  8. dnepro-mike

    dnepro-mike

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    I'm sorry that you had to go through this unpleasant experience. But if you think of it was it really all his fault?

    if you want to keep your business private then don't use phones that are not private. you have no excuse for it - your own mistake. Also sales rep acted unprofessionally, but then again, he is a sales rep and to him that other dude who picked up the phone is another potential buyer.

    also you are not entitled to apology only because 'you think' you are. after you scolded him, he knew that there will be no business coming his way from your end and his feelings very well might have been hurt as well depending on the way you worded your part of conversation.
     
    Last edited: Sep 6, 2012
  9. Snapshot

    Snapshot

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    I never said I was entitled to an apology. I do however have the right to not do business with somebody who wouldn't offer one. For the record, had he apologized, he just might have saved the sale. Good customer service is about knowing that usually complaints are opportunities. If a customer is complaining, it means they care enough to be bothered to complain. The moment they stop complaining, they're taking their money elsewhere. If I just wanted to say screw him, I'd have hung up. The reason for telling him what he did wrong was to:
    A) Help him learn from the mistake
    B) Give him the opportunity to fix the mistake

    I don't know about "A" but he certainly made no attempt at "B". If it were me, I'd have said “You're so right. I don't know what I was thinking. How can I fix this?” It shows remorse and the desire to do right by the customer. It also gives the customer a chance to tell the company what it will take to make amends. If his suggestion is unreasonable, maybe he can be guided to something more compatible with the sustainability of the business. If not, at least he can't say you didn't try. Maybe after some time he'll calm down and come back. But to not make the attempt, that's going to get the company exactly what they deserve: A lost sale.

    Rest assured. I have zero sense of entitlement. The only thing Steve NEEDED to do was hang up unless he wanted his phone line open all night. If he wants to put the potential for a new sale on a higher priority then the privacy of the guy who already wants the product, well then I'd say he's never heard the old phrase about “a bird in hand” but that is his choice. If he doesn’t feel the need to apologize, that's also his choice. As long as he understands that I too have a choice. He made his, I made mine and then I ranted about it....

    ...Cause sometimes you just need to rant. :)
     
    1 person likes this.
  10. MAGG

    MAGG NES Member

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    yea u got your rant on brother..now sleep like a baby :)
     
  11. JoeyD

    JoeyD

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    So your mad the guy called you back? You have no idea what he said to the person who answered the phone but assume it was bad. I'm sure he was glad you called him back and complained like an old lady.
     
  12. meth0d

    meth0d

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    [rofl] @ JohnnyD

    Did you tell him not to call that number back, or give him an alternate contact number? If not, I don't see how he could reasonably think he did anything wrong by trying to follow up with you, based on the inquiry YOU initiated with them.

    It would have been nice of him to apologize, but based on the info you've provided, this wasn't entirely his fault, and I don't blame him for closing the call like that when you started wigging out on him.
     
  13. Twigg

    Twigg NES Member

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    [thumbsup] Nice to know.
     
  14. Enzo

    Enzo NES Member

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    Sounds to me the salesman was immature and doesn't understand that discretion is part of the business of selling safes to customers.
     
  15. mclina

    mclina

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    Or maybe the salesman lives in a state where guns aren't considered icky. It's not like he told a stranger he was calling to report the results of an AIDS test.
     
  16. SkydiveGuy

    SkydiveGuy

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    He did nothing wrong IMHO. You never mentioned if you left him a message or not. I'll assume you called, didn't get an answer, and hung up before leaving a message with a phone number that you wanted to be called back on. I'm sure if you did, he would have reached out to you where you could more easily be reached.

    If anything, you should be very happy that he called back in a timely fashion. Many times I've called places, left messages and never received a call back. After all, he's just selling a product. You are the one making it out to be an "evil" thing. Its not like he's selling porn and told your receptionist "I'm looking for the guy that called that wanted to purchase a bunch of porn".

    The fact that he didnt feel the need to apologize tells me that maybe he is a smart salesman and knows its better to let a potential customer go than have to deal with a pain in the a$$ customer forever.

    Maybe you should use a personal cell phone to do your personal business.
     
  17. LittleCalm

    LittleCalm NES Member

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    I always use my personal cell phone and not the office phone for this reason. I don't think you can blame the salesperson -- he was just trying to be responsive. Sure, he could have used better discretion but that's the chance you take when you use an unsecure phone. I don't think you are a jerk for being annoyed and taking your business elsewhere, but in the end I don't think it's fair to come down on the sales guy. I have made this same mistake before (using office phone for personal business) and I learned not to do it. I have a rifle build going on now. You think I am going to use the office phone to talk to the smith?
     
  18. Swamp_Yankee

    Swamp_Yankee

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    The company is located in Florida. Assuming the salesman is at the corporate office, he's in a pretty gun-friendly state.
     
  19. atilla

    atilla

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    next time use a STU-III phone. that's secure.
     
  20. Rob Boudrie

    Rob Boudrie NES Member

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    This is similar to the mistake some hotels used to make, sending out mailings to customers "thank you for staying with us". Worked great with the business and vacation traveler; not so well with the individual having an affair.
     
  21. mclina

    mclina

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    This brought back a memory. Years ago, when I first got married, I took a business trip to SLC. I was in town for about 1 hour, and my wife called the hotel looking for me (this was before cell phones). The clerk says "I just saw him leave with his wife". Needless to say, this did not go over well with my wife, and I had to convince her that I am not so irresistable that I can pick up a woman within an hour of being in a new city. Not that I would have tried.
     
  22. LittleCalm

    LittleCalm NES Member

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    Ok, so who was she?
     
  23. steve from snapsafe

    steve from snapsafe

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    I am sorry.

    Steve from SnapSafe
     
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  24. drgrant

    drgrant Moderator NES Member

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    He's also terminally stupid for not understanding the market he's selling his product to, at all. It'd be one thing if he had established a business relationship with Snapshot, to call him on his cell or something, fine... but just dialing someone back, via some caller ID number? And disclosing customer information to some person he wasn't sure was the customer? That's bush league crap. Discretion is a good thing, sometimes.

    -Mike
     
    Last edited: Sep 8, 2012
  25. drgrant

    drgrant Moderator NES Member

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    I think if it was "Oh, I'm looking for Mr. Snapshot, this is Steve from Safeco, I'm just returning his call. Do you know when he will be back?" If that was the "meat" of the call, Maybe I'm reaching, but I doubt Snapshot would have had anything negative to say about the interaction.

    -Mike
     
  26. beaker

    beaker NES Member

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    How would you feel if some sales guy told your coworkers he was calling you back about your inquiry about viagra, dildos and lube? Privacy is a right that should be respected. The sales guy is an idiot with no common sense, he should be called out on it.



    Sent from my Galaxy Nexus using Tapatalk 2
     
  27. Twigg

    Twigg NES Member

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    Word gets around quick, eh ?
     
  28. securityboy

    securityboy

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    Then how about don't call viagra, dildo or lube salesmen from a "public" work phone... that way they won't breach your privacy when they CALL YOU BACK...
     
  29. beaker

    beaker NES Member

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    You missed the point entirely. It was about respecting another persons privacy, and those are the most ridiculous things I could think of. A professional would have said, "can I speak to Mr Smith?", and not started talking about someone else's personal business to another person regardless of what kind of phone they used. Understand? [smile]

    - - - Updated - - -

    I didn't put them on par, I was making a point. so please don't put words in my mouth.

     
  30. jgeebs413

    jgeebs413

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    I would buy one of their safes and give it away as karma just to prove a point . . . just saying, that will show them!
     

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