liketorace
NES Member
- Joined
- Dec 24, 2013
- Messages
- 119
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- 22
Based upon my interaction with them today, Savage Arms has great customer service, not to mention well built and accurate rifles.
I bought a FVT Mark II rifle for my daughter to use at Junior Shooters just short of 3 years ago and last week we discovered that we lost a screw from the Williams peep sight.
Yesterday, I submitted an online request and offered to pay for the part. About about 26 hours later, I called since I would really like to take her shooting this weekend. Within a couple of minutes, Sam in customer service looked up the case, said he will warranty it (written warranty is 1 year) and is sending a screw and a spare out--no charge.
So far, that is the only Savage I own, but I will be looking at another. I own a couple of rifles made by another manufacturer in NH and that manufacturer could learn about customer service from Savage.
I bought a FVT Mark II rifle for my daughter to use at Junior Shooters just short of 3 years ago and last week we discovered that we lost a screw from the Williams peep sight.
Yesterday, I submitted an online request and offered to pay for the part. About about 26 hours later, I called since I would really like to take her shooting this weekend. Within a couple of minutes, Sam in customer service looked up the case, said he will warranty it (written warranty is 1 year) and is sending a screw and a spare out--no charge.
So far, that is the only Savage I own, but I will be looking at another. I own a couple of rifles made by another manufacturer in NH and that manufacturer could learn about customer service from Savage.