Savage Arms customer service surprise

liketorace

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Based upon my interaction with them today, Savage Arms has great customer service, not to mention well built and accurate rifles.

I bought a FVT Mark II rifle for my daughter to use at Junior Shooters just short of 3 years ago and last week we discovered that we lost a screw from the Williams peep sight.

Yesterday, I submitted an online request and offered to pay for the part. About about 26 hours later, I called since I would really like to take her shooting this weekend. Within a couple of minutes, Sam in customer service looked up the case, said he will warranty it (written warranty is 1 year) and is sending a screw and a spare out--no charge.

So far, that is the only Savage I own, but I will be looking at another. I own a couple of rifles made by another manufacturer in NH and that manufacturer could learn about customer service from Savage.
 

greencobra

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well, i'm glad they helped you. could have been worse, they could have had you tape two dimes on a cardboard and send it to them. [laugh]
 

liketorace

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well, i'm glad they helped you. could have been worse, they could have had you tape two dimes on a cardboard and send it to them. [laugh]
True; while the monetary value is not amazing, having the phone answered and even a small problem handled efficiently is not something I even dare to hope for anymore, sadly.
 

mac1911

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I called savage last year in hopes of finding a part for a old model 22.
The CS rep was surprisingly familiar with the model and although he said they didn't have parts he gave me a few places known to have older savage parts.
 
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