Ruger sales tank

76Too

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I have several Red Labels. I do use them lightly for hunting only and not for target.

It unfortunate, but I kinda thought the Red Label was not exactly the sturdiest design however they are nice guns in wood and fit, and having a truly american made O/U is unique.

Unfortunately, they screwed the pooch with repair and probably will take their lumps in losing customers like you and other people I know over it.....its a business decision. They would rather lose your business than spend the million or so it would take to fix these things back right. It will haunt them a bit Im sure.

If my RL break, I won't have the vehement hate for them........I understand its business and not personal. But it is dissapointing to know I would never be able to get it fixed.

They did some good things in keeping Marlin around, and they make one hell of a reasonably priced accurate bolt action rifle, with a great barrel, and honestly they do a lot of different designs and probably the worlds most diverse rifle and handgun maker. I will continue to support them.

But they definately don't do shotguns well.......and most of my O/U's that I own or by now...... the brands will start with the letter B. Any issues I've had with Brownings I've bought were fixed with free shipping for repair, free shipping back and usually within 2 months. And fixed with a higher grade wood than I had before. Even during the scamdemic. They are a solid company for shotguns.

At some point....the market changes and you gotta roll with it. Ruger is not a shotgun company, and they tried several times and failed. They have called it quits. So with the expectation, my
Red Labels are as under warranty as an Old Parker or LC Smith.........meaning they are an old shotgun not made anymore.....and good luck with fixing it. Yeah, the company may not be out of business....but that part of certainly is.
I’m obviously on the other side of the fence, but I appreciate your perspective.

To me, if you sell something with a lifetime warranty, you’re required to back that up until your company no longer exists. The entire reason I bought it was because it checked the ‘made in America’ box AND the ‘lifetime warranty’ box in my wants for an O/U.

I’ll probably sell it and buy another chainsaw or some goats. Something more useful than it has proven to be.
 
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They won't fix your gun anymore? Do tell. Although honestly I find that nearly every broken gun ive dealt with was infant mortality vs something dying after a fair amount of use. I honestly don't even consider warranties on guns, as long as it covers like 2 yrs, im good.
Ruger eventually drops support when a gun goes out of production. I had them decline service on a Ruger Security Six decades ago - just a weak sprint, bought one mail order (I mean like enough years ago that the internet was not a thing). But, in fairness, Ruger does not claim "Lifetime Warranty", but does provide decent service as long as the gun remains in production.

I was looking at tempered glass chair mats for my home office. Vitrazza offers a lifetime warranty - but includes the option of the seller being able to offer a pro-rated refund, based on a 12 year life span, instead of replacing the product. So it's really a 12 year warranty, not lifetime. When MTD bought Troy Built some products had litetime warrantys - which MTD declared were converted to 10 year warrantees because any product defect will show up in that time. If you make a claim on an old Dillon tumbler before the "electric products not covered by lifetime warranty" limitation was added, Dillon honors the claim, cancels your lifetime warranty and gives you a one year warranty on the replacement.

The Vitrazza product looks great, but I will probably buy from a competitor because of their deceptive "lifetime warranty" claim negated in their fine print.

Lifetime warrantys frequently aren't.
 
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A cracked frame or slide might be a different issue, but I'm ok with it...
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CZ almost lost me as a customer during the plandemic when my Bren 2ms went down. They were claiming they weren’t going to warranty a gun that was less than a year old because I wasn’t the original purchaser. It was over gassed and I kept breaking a roll pin inside the locks the front pin (unnecessary to RUN the gun, but less safe if dropped).

CZ customer service

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Smith and Wesson owners rejoicing in Rugers sales tanking, not realizing they carry the same type of mass produced and mass marketed flaming turd

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Mark from MA

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I’m obviously on the other side of the fence, but I appreciate your perspective.

To me, if you sell something with a lifetime warranty, you’re required to back that up until your company no longer exists. The entire reason I bought it was because it checked the ‘made in America’ box AND the ‘lifetime warranty’ box in my wants for an O/U.

I’ll probably sell it and buy another chainsaw or some goats. Something more useful than it has proven to be.

I'm closer to your side of the fence than you think.

I fully agree with you....if they made it and sold it with a lifetime warranty.....they should service it forever. I'm not enthralled by the fact that I gotta use my two red labels with kid gloves, and if one happens to break I'm effed.

Your also not the only one with Ruger hate that I know due to the Red Label few guys at my club wont mention their name either.

I recognize it as a business decision.....and they will lose customers by it.

That said, they make some other products that Ive bought that have worked well and saved me money over buying higher priced brands and stay american made.
The more american gun companies the better...... and compared to Smith and Remington....I think Ruger is one of the better american brands.

A new goat certainly won't let you down! [cheers]
 

Mark from MA

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Marlin is a waste of time when you usually can buy a Henry lever for less most of the time and get a better gun. Every newer marlin ive touched ive been like "meh".

Imo the only reason they're still relevant is because they have a few pretty finished models like stainless etc. If it wasn't for that and their marketing budget/legacy/name they'd be getting crushed. Not to mention Henry took forever to get into the sidegate game. Time will tell.
I agree....time will tell. This lever craze won't go on forever. And there are other more pricy brands like Winchester (Browning/Miroku) that are way nicer if you want to empty your wallet on a nice lever, its out there.

I've seen some crappy Henry's where wood to metal fit was ass. That said they mostly make a nice gun......and I think their warranty and owner is a stand up guy and does a lot for 2A and the community.

I like having Marlin in the mix....the more the better for the consumer. That said, my next gun will likely be a Henry .44 mag steel big boy.
 

timbo

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Everything changes...

Kinda like the old Sears Craftsman warranty. A once great value-added incentive to the buyer became a colossal money-sink for the seller.
I never buy anything on the Warranty alone, but it is a consideration. Take a recent Ruger Wrangler .22 revolver I bought a few weeks ago.
$189 out the door. There is no way I would expect much in the likelihood of a warranty request.

But I have in the past received new replacement grip panels that had a small hairline crack from overtightening (factory assembly related)
and a cylinder base pin (rod that cylinder spins on and holds cyl. in frame.) on another Wrangler I own. Ruger shipped out both parts within a week.
I have had zero issues with it since the repair. $40 dollars in parts (plus shipping) at no cost to me on a $190 gun. I'm happy with that... 😍

One last comment. I worked for Harley-Davidson for 3 decades and watched their factory warranty turn to shit right before my eyes. Everything changes...
~Enbloc
Both my wife and I each own a Wrangler. They're fun pistols to shoot and for the price, built fairly well and quite accurate. Would I expect the same quality as my 1983 Colt Python or even my Ruger 22/45 Mk2? Nope, but they are what they are (and a helluva lot easier to clean than my Mk2). I've used mine to dispatch some nuisance rodents and it did very well.
 

Woodsloafer

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Has Ruger ever had a lifetime warranty??? People say all the time that their firearms have lifetime warranties but I have never seen anything in writing that is the case. In fact, I do not believe they have any written warranty (but are known for great customer service if there is a problem, as long as the firearm is still in production and parts are available).

There is no warranty card supplied with Ruger firearms, there is something that states:

"Your firearm was not shipped with a warranty card because:
The Magnuson-Moss Act (Public Law 93-637) does not require any seller or manufacturer of a consumer product to give a written warranty. It does provide that if a written warranty is given, it must be designated as “limited” or as “full” and sets minimum standards for a “full” warranty. Sturm, Ruger & Co., Inc. has elected not to provide any written warranty, either “limited” or “full,” rather than to attempt to comply with the provisions of the Magnuson-Moss Act and the regulations issued thereunder. There are certain implied warranties under state law with respect to sales of consumer goods. As the extent and interpretation of these implied warranties vary from state to state you should refer to your state statutes. Sturm, Ruger & Co., Inc. wishes to assure its customers of its continued interest in providing service to owners of Ruger firearms."
 
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enbloc

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Has Ruger ever had a lifetime warranty??? People say all the time that their firearms have lifetime warranties but I have never seen anything in writing that is the case. In fact, I do not believe they have any written warranty (but are known for great customer service if there is a problem, as long as the firearm is still in production and parts are available).

There is no warranty card supplied with Ruger firearms, there is something that states:

"Your firearm was not shipped with a warranty card because:
The Magnuson-Moss Act (Public Law 93-637) does not require any seller or manufacturer of a consumer product to give a written warranty. It does provide that if a written warranty is given, it must be designated as “limited” or as “full” and sets minimum standards for a “full” warranty. Sturm, Ruger & Co., Inc. has elected not to provide any written warranty, either “limited” or “full,” rather than to attempt to comply with the provisions of the Magnuson-Moss Act and the regulations issued thereunder. There are certain implied warranties under state law with respect to sales of consumer goods. As the extent and interpretation of these implied warranties vary from state to state you should refer to your state statutes. Sturm, Ruger & Co., Inc. wishes to assure its customers of its continued interest in providing service to owners of Ruger firearms."
Yep. They will repair your firearm if they want to and for as long as they want to.
 

enbloc

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I will say they have been great at sending me parts/screws for free and servicing one revolver (and I own and have owned a bunch of Rugers) I had to send back in.
Same here. Ruger has always shipped repair parts fast and for free to me too. Excellent Customer Service in my opinion.

My guess is for their older firearms the support may taper off, because for business reasons...it has to.
 

Woodsloafer

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Same here. Ruger has always shipped repair parts fast and for free to me too. Excellent Customer Service in my opinion.

My guess is for their older firearms the support may taper off, because for business reasons...it has to.

Exactly, they, as well as any other company, cannot be expected to produce/maintain a supply of parts to repair every model of firearm they ever made, it is not profitable and just does not make sense. Does it suck if your firearm breaks and it is one that is no longer in production and the parts are not available, yes.
 
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Same here. Ruger has always shipped repair parts fast and for free to me too. Excellent Customer Service in my opinion.

My guess is for their older firearms the support may taper off, because for business reasons...it has to.
Old guns get kept and used for a long time compared to many other products. Chances are you are still driving a 50 year old car is slim (yeah, I know about the restoration hobby/business) but it is very common for someone to have a modern era gun decades old. My HI Standard 22 may be 50+ years old an my Ruger Security Six at least 35 years old, probably more. Even Dillon does not maintain parts for it's original RL100 loader. Tory Bilt no longer sells parts for my snowblower (which is being karmaed to the guy across the street once my Ariens arrives).
 

Bistro

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I agree....time will tell. This lever craze won't go on forever. And there are other more pricy brands like Winchester (Browning/Miroku) that are way nicer if you want to empty your wallet on a nice lever, its out there.

I've seen some crappy Henry's where wood to metal fit was ass. That said they mostly make a nice gun......and I think their warranty and owner is a stand up guy and does a lot for 2A and the community.

I like having Marlin in the mix....the more the better for the consumer. That said, my next gun will likely be a Henry .44 mag steel big boy.
I’ve seen a few Henry’s they just look like zinc type crap. I rather just look for an older lever action, since they have nice blue & wood.
 

StevieP

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I've been very happy with Ruger. 6 new pistols/revolvers in a year and a half. Customer service has been excellent too. I'm a fan...

They have been much better than Smith & Wesson on both counts.

the best customer service is that which you never need. What service did you need on (any of) SIX guns in such a short time?
 

PappyM3

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Same here. Ruger has always shipped repair parts fast and for free to me too. Excellent Customer Service in my opinion.

My guess is for their older firearms the support may taper off, because for business reasons...it has to.
Ruger’s parts department can get bent. Ruger refuses to sell parts unless they came on your gun from the factory. I can’t buy a MkIII 22/45 frame with replaceable grip panels, because my MkIII came with the non-replaceable frame. Even though it is 100% compatible.
 

enbloc

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Ruger’s parts department can get bent. Ruger refuses to sell parts unless they came on your gun from the factory. I can’t buy a MkIII 22/45 frame with replaceable grip panels, because my MkIII came with the non-replaceable frame. Even though it is 100% compatible.
Retail or warranty a part? They should sell you anything you want. If they restrict warranty parts to original configuration only, that's their option.
For what it's worth, when I order retail parts through Ruger, they never even ask what I'm going to use it on...

Serial number is on the upper receiver on that model, right?
 

PappyM3

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Retail or warranty a part? They should sell you anything you want. If they restrict warranty parts to original configuration only, that's their option.
For what it's worth, when I order retail parts through Ruger, they never even ask what I'm going to use it on...

Serial number is on the upper receiver on that model, right?
Retail.. kind of? The part I’m talking about has to be obtained through their service department because they don’t sell it otherwise. And yes, the serial number is on the upper/barrel. That’s another thing, Ruger’s mind boggling decision to serialize the barrel.
 

enbloc

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Retail. And yes, the serial number is on the upper/barrel. That’s another thing, Ruger’s mind boggling decision to serialize the barrel.
I just tried to find a frame on Ruger Parts webpage and none are listed. Are you calling in and talking to a sales rep?

Also, maybe a MkIII frame/part is being restricted for future warranty applications and is not available for retail???

Spit balling here...

EDIT: Just saw your post above...
 

enbloc

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Retail.. kind of? The part I’m talking about has to be obtained through their service department because they don’t sell it otherwise. And yes, the serial number is on the upper/barrel. That’s another thing, Ruger’s mind boggling decision to serialize the barrel.
Have you dumped a bunch of work and/or accessories into the one you own. but would like to add grip panels of your choosing? If not, you seem like the kind of guy who couldn't be stopped at achieving his goal. Could just buy a Mk 3 22/45 and move stuff over to the new gun and sell (or keep) the old one... 🤔

More work and cash outlay... but worth it.

There are also youtube videos on modifying the non-replaceable grip frame to accept panels.
 
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PappyM3

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Have you dumped a bunch of work and/or accessories into the one you own. but would like to add grip panels of your choosing? If not, you seem like the kind of guy who couldn't be stopped at achieving his goal. Could just buy a Mk 3 22/45 and move stuff over to the new gun and sell (or keep) the old one... 🤔

More work and cash outlay... but worth it.

There are also youtube videos on modifying the non-replaceable grip frame to accept panels.
Yeah, threaded the barrel and drilled/tapped the barrel for a lower picatinny section. Also did my own conversion of the frame to accept grip panels before they updated the MkIII 22/45 to accept panels, but a factory one would be much better. Basically, the mod makes my resale value a pittance.

A26DC387-6503-48EC-93CD-8E2AB7C670E4.jpeg

The gun is still useable and shoots great, but the whole thing is very annoying. And I’m not going to spend $300+ for a Volquartsen frame.

If I do get another .22lr pistol without a reciprocating slide, it’ll be a Browning Buckmark.
 

enbloc

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Yeah, threaded the barrel and drilled/tapped the barrel for a lower picatinny section. Also did my own conversion of the frame to accept grip panels before they updated the MkIII 22/45 to accept panels, but a factory one would be much better. Basically, the mod makes my resale value a pittance. The gun is still useable and shoots great, but the whole thing is very annoying. And I’m not going to spend $300+ for a Volquartsen frame.

If I do get another .22lr pistol without a reciprocating slide, it’ll be a Browning Buckmark.
Yeah. You don't seem like the "bone-stock" type. 🤔 [rofl]
 

Broc

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Ruger used to have some innovative stuff, back when they were manufacturing big caliber revolvers and competing against Freedom Arms and S&W to see who could create the biggest revolver.

But those days are over.

S&W blows.

Ruger threw all their revolvers to the side and focused on sh*t plastic pistols.

FA keeps doing good, but nothing new in a while, they dont need to.

Magnum Research stepped up and is the only one building cool stuff, thanks to the Kahr group.

Recently Ruger released their SFAR rifle and S&W the 350 Legend revolver. But I won't hold my breath for innovation like they used to do.

Let's be honest, the 10/22 and the .22 handguns are what is keeping Ruger alive.
 
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