I broke the safety lever on my LC9S when taking it apart. Completely my fault. SO I ordered a new one from shopruger.com.
apparently, I messed up my credit card information and the transaction was declined. I get an email with a phone number to call. The woman who answered asked for my order number, tells me my billing address was rejected. I am thinking they won't ship to Massachusetts. She asks me what's my address, when I tell her she says I mixed up my house number. Easy to fix. She says, it's under $10 I am going to cancel the transaction and send you one for free. It will be in the mail tomorrow.
That's some great customer service! I know it's A small money part, but I have ordered lots of small stuff from big companies and this is the first time I have been treated like this from customer service.
apparently, I messed up my credit card information and the transaction was declined. I get an email with a phone number to call. The woman who answered asked for my order number, tells me my billing address was rejected. I am thinking they won't ship to Massachusetts. She asks me what's my address, when I tell her she says I mixed up my house number. Easy to fix. She says, it's under $10 I am going to cancel the transaction and send you one for free. It will be in the mail tomorrow.
That's some great customer service! I know it's A small money part, but I have ordered lots of small stuff from big companies and this is the first time I have been treated like this from customer service.