I will post the exact interaction as close to word for word as I can. I am going to buy a FN FNX 45. He has them listed on Facebook. Another larger store has them listed as well
Walk in.
Greeting
Him - How can I help you?
Me - hi. I am looking at what you have
Him- (sigh) picks up box on table. Puts it back down
Me - what do you feel about this (FN) in comparison to the cz?
Him - (sigh) I have no comparison. The CZ is off roster. You can’t buy it. So I have no comparison. You can’t buy it so how would I know ?
Me - oh. Ok. Do you have this in only this color?
Him - (sigh). ...... you know ...... you know..... I don’t know if you are just one of those guys....
Me- just one of those guy?
him- yeah. Just one of those guys that doesn’t know about guns. One that just got a license and doesn’t know. And just asks a bunch of questions and think they will get the answers they want if they ask.
Me- I asked one question but have a nice day.
Him - have a nice day sir
Now.
Here is the issue.
1) This was a 10-20 second interaction so I guess I wasted all his time.
2) he is right I asked about a off roster gun. But the question was how he felt about the comparison.
3) yes I asked two questions. Not one.
4) say this was my first gun. How would that experience be for a first time gun owner to ask a question and get shut down that they dared to ask a question.
5) the price was a little higher here. But I like to buy from smaller places as I have a couple smaller stores.
6) I ended up buying the FN from a larger store and am in the parking lot of the larger store writing this now.
I will post the exact interaction as close to word for word as I can. I am going to buy a FN FNX 45. He has them listed on Facebook. Another larger store has them listed as well
Walk in.
Greeting
Him - How can I help you?
Me - hi. I am looking at what you have
Him- (sigh) picks up box on table. Puts it back down
Me - what do you feel about this (FN) in comparison to the cz?
Him - (sigh) I have no comparison. The CZ is off roster. You can’t buy it. So I have no comparison. You can’t buy it so how would I know ?
Me - oh. Ok. Do you have this in only this color?
Him - (sigh). ...... you know ...... you know..... I don’t know if you are just one of those guys....
Me- just one of those guy?
him- yeah. Just one of those guys that doesn’t know about guns. One that just got a license and doesn’t know. And just asks a bunch of questions and think they will get the answers they want if they ask.
Me- I asked one question but have a nice day.
Him - have a nice day sir
Now.
Here is the issue.
1) This was a 10-20 second interaction so I guess I wasted all his time.
2) he is right I asked about a off roster gun. But the question was how he felt about the comparison.
3) yes I asked two questions. Not one.
4) say this was my first gun. How would that experience be for a first time gun owner to ask a question and get shut down that they dared to ask a question.
5) the price was a little higher here. But I like to buy from smaller places as I have a couple smaller stores.
6) I ended up buying the FN from a larger store and am in the parking lot of the larger store writing this now.
Your post is close but not entirely correct.
Yes you did ask some basic questions when you came in. The first question you asked was, if I remember correctly, what I had for inventory. I explained all I had what was in the case. I did express how difficult product is to find and at this time we could not special order anything. Then you asked if I had the FNX45 in FDE I said no I have what’s in the case. I believe this is when you asked about the CZ. Yes I said I couldn't make a comparison. I did mention it wasn't an approved firearm for a dealer to sell in Mass. And you asked again. I'm not sure what you expected of me. Yes at this point assumed you were just braking my back.
It's weird how many people act like this. Never before March 2020 did I receive calls or visits from customers that acted in this manor. This type of conversation happens a few times every day. I guess I don’t understand. Sounds like you ,CATI, understand the current market with firearms. Why push a question about ordering or of current inventory if I’ve already explained what I have and lack of what's available to order? I receive a lot of calls and visits from people acting totally green . I am asked the usual questions of why noting is availably and when will it be. I explain the situation from my understanding. Then I am amazed when I am told by the customer that's what all the other shops tell them. Every shop nation wide is struggling to inventory. This line of questioning when someone understand what is happening baffles me. The drought we are in for product has show me how rude some people can be when they don't get what they want.
Most current customer are new and need help. All the new people call and coming in are genuinely looking for sound advice. I try my best to give accurate information based on my understand of the laws. There's a lot of inaccurate information being passed around. We were all the new guy on the other side of the counter at one point. This God awful state and rules makes it hard for new LTC holders.
I have to be honest its not as much fun as it was a year ago. I'm not implying that I am an Angel or always have my best foot forward. I'm not upset that I am being criticized. We all need to be checked from time to time. But its encounters like this that get me down. I wasn't at my best but your questions and tone contributed to the encounter . It wasn't a 20 second transaction. Brief was your visit under 5 minutes. I was opening packages while talking to you and when you were looking in the shop.
I hope you left a good review for the other shop after this one. A lot of people are quick to complain. I am a little curios if you went in with the same line of questions for them.
I'm not on NES a lot. I do spend a lot of my time out of work addressing emails and other social media. I put a lot of time in and out of the shop. It's part of owning a business but more so the climate of the amount of demand for product right now. A couple people sent me the this post and I thought it necessary to respond. Thanks to everyone that left a positive messages.
PPF has not change the mark up on any of the products we sell. The prices we post are as completive today as they were pre plandemic. I try my best to offer good quality products.