Here is my experience with Palmetto State Armory and why I will not be giving them any more business.
My first time ordering from PSA was 2 weeks ago. I ordered the Classic Lower Build kit. Good price, shipped fairly quickly. However, when it arrived, it arrived without the entire stock assembly. I contacted customer service, which took an unanswered email and a few phone calls, explained my problem, and was told they'd ship a stock assembly out to me. At this point, I was impressed with the customer service. The shipment arrived and chalked it up to being busy, everyone’s entitles to an ‘oops ’ moment.
When it came time to order my upper, I ordered from PSA. I do pretty extensive research when shopping for an expensive purchase like that. Once again, PSA does appear to have the best batch of features for the price. So I placed my order, my card was charged and my order status was “processing”. 24 hours later, I read here that other customers from MA have been denied business. I checked the website, under terms and conditions, the only time MA is referred to is under ammunition sales. To be certain, I contacted customer service again (again, took me a few tries) and asked them.
I was told that I was correct, they would not ship my order to MA. For the life of me, I cannot figure out why. An upper is not a firearm, and for all of the poor gun laws in MA, there is nothing illeagal about selling uppers to MA residents. And if this is their policy, why was it not posted anywhere on the website so that I might have known prior to placing my order?
But I didn’t want to get into an argument with the young lady from customer service over the phone so I simply acknowledged what I was told and asked to cancel my order. I was then put on hold. When she returned she advised me that it could take up to 5 business days for my refund.
Well, as I write this I am at day 6 with no refund and have contacted customer service again. Today I spent a LONG time on hold. I was told that nothing I had spoken with customer service about on my previous call was reflected in my account. I was also for the first time I was going to be hit with a 10% restocking fee. I told her that at this point I just wanted to be done with it. I asked when I could see the refund, and I was told early-middle next week. So, due to their poor book keeping, I am looking at 2 weeks turnaround on my refund.
TL;DR: First order missing parts, poor policy that they won’t ship uppers to ban states, policy not listed on site, no refund in a timely manner, Customer Service is incompetent and a pain to get ahold of.
My first time ordering from PSA was 2 weeks ago. I ordered the Classic Lower Build kit. Good price, shipped fairly quickly. However, when it arrived, it arrived without the entire stock assembly. I contacted customer service, which took an unanswered email and a few phone calls, explained my problem, and was told they'd ship a stock assembly out to me. At this point, I was impressed with the customer service. The shipment arrived and chalked it up to being busy, everyone’s entitles to an ‘oops ’ moment.
When it came time to order my upper, I ordered from PSA. I do pretty extensive research when shopping for an expensive purchase like that. Once again, PSA does appear to have the best batch of features for the price. So I placed my order, my card was charged and my order status was “processing”. 24 hours later, I read here that other customers from MA have been denied business. I checked the website, under terms and conditions, the only time MA is referred to is under ammunition sales. To be certain, I contacted customer service again (again, took me a few tries) and asked them.
I was told that I was correct, they would not ship my order to MA. For the life of me, I cannot figure out why. An upper is not a firearm, and for all of the poor gun laws in MA, there is nothing illeagal about selling uppers to MA residents. And if this is their policy, why was it not posted anywhere on the website so that I might have known prior to placing my order?
But I didn’t want to get into an argument with the young lady from customer service over the phone so I simply acknowledged what I was told and asked to cancel my order. I was then put on hold. When she returned she advised me that it could take up to 5 business days for my refund.
Well, as I write this I am at day 6 with no refund and have contacted customer service again. Today I spent a LONG time on hold. I was told that nothing I had spoken with customer service about on my previous call was reflected in my account. I was also for the first time I was going to be hit with a 10% restocking fee. I told her that at this point I just wanted to be done with it. I asked when I could see the refund, and I was told early-middle next week. So, due to their poor book keeping, I am looking at 2 weeks turnaround on my refund.
TL;DR: First order missing parts, poor policy that they won’t ship uppers to ban states, policy not listed on site, no refund in a timely manner, Customer Service is incompetent and a pain to get ahold of.