Dirtypacman
NES Door Greeter
So about 2 weeks ago I purchased a Nikon 3-9x40 Prostaff Scope. I had immediate problems sighting it in and then proceeded to damage the elevation adjustment knobs while trying to correct the issue. Come end result I did not have a working scope/adjustments/ or even magnification with only 3-4 days of having it in hand. Knowing full well I may have to pay for the work to correct the damage I had done I started the process of a return to Nikon. This is how it played out.
First day with problem - contacted Nikon through their technical website to advise them of the damage to the scope.
-Within 24 hours I had a response giving me authorization to ship the scope back to Nikon for them to look at it.
I shipped back the scope with insurance and signature required as requested by Nikon - out of pocket expense $9.
- 72 hours later I had received confirmation via their website that the scope had been taken in and will be looked at by a tech. 24 hours later I received same confirmation by letter in the mail.
Total of 4 days had passed since I sent in the scope and today I reviewed the website to find they have resolved the issues under a full warranty and will be shipping the scope back to me free of charge.
Since the above was today I am waiting on the return of the scope but as of now I am very pleased with the warranty coverage. I know for sure I am the one that damaged a portion of the scope and its nice to not have to pay any additional out of pocket expenses. I will update this thread with the final outcome when I have sighted the scope back in properly.
Just a little review of my experience with Nikon to pass along to others.
First day with problem - contacted Nikon through their technical website to advise them of the damage to the scope.
-Within 24 hours I had a response giving me authorization to ship the scope back to Nikon for them to look at it.
I shipped back the scope with insurance and signature required as requested by Nikon - out of pocket expense $9.
- 72 hours later I had received confirmation via their website that the scope had been taken in and will be looked at by a tech. 24 hours later I received same confirmation by letter in the mail.
Total of 4 days had passed since I sent in the scope and today I reviewed the website to find they have resolved the issues under a full warranty and will be shipping the scope back to me free of charge.
Since the above was today I am waiting on the return of the scope but as of now I am very pleased with the warranty coverage. I know for sure I am the one that damaged a portion of the scope and its nice to not have to pay any additional out of pocket expenses. I will update this thread with the final outcome when I have sighted the scope back in properly.
Just a little review of my experience with Nikon to pass along to others.
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