I think I figured out why I have to wait after buying this from BPS and have never had had a wait longer than 20-30 minutes anywhere else. I think it has little to do with the year 2021 as the little twerp behind the counter said with a sneer...
Every other place I've bought from before calls in the info to the NH Dept of Safety and talks to a human. BPS has you fill out a form on the computer and they send it in as a pdf to the DoS...I don't believe there is any person to person communication done to verify your information so they can send you out the door that day with your new purchase.
Never again.
Yesterday the gun line was retarded busy. When I saw your story I knew either two things were possible:
-They were trying to phone it in and got lazy. If they were trying to phone it in, it would take 10-20 minutes (or more) of intermittently pounding redial on both the numbers they use. There's an excellent chance the person doing that was simply not persistent enough.
-When you did that thing on the computer they basically just faxed/transmitted it to DPS. Those will RARELY if ever, get done in the same day these days.