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I Hate Some of My Customers

Discussion in 'Off-Topic' started by Broccoli Iglesias, Aug 16, 2019.

  1. enbloc

    enbloc NES Life Member NES Member

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    [​IMG]

    The Brocc, "Mowin'"

    [​IMG]
     
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  2. Dennis in MA

    Dennis in MA NES Member

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    AHM and Broccoli Iglesias like this.
  3. Mass-diver

    Mass-diver NES Member

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    5 star thread. OP delivers (as usual)
     
  4. mu2bdriver

    mu2bdriver NES Member

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    Well played. Had me going half way in.
     
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  5. enbloc

    enbloc NES Life Member NES Member

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    xjma99 and Broccoli Iglesias like this.
  6. 426wedge

    426wedge NES Member

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    The mower and "bush"woke me..
     
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  7. greencobra

    greencobra NES Member

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    mr. iglegsias, i'm willing to offer you $35 + the 6 bucks and i'll throw in a 16oz bottle of water if you take over lawn duties at my house.
     
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  8. BigTimber

    BigTimber NES Member

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    That mower rules.
     
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  9. fshalor

    fshalor NES Member

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    I don't know... Some may still need pics of the daughter.
     
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  10. tuna

    tuna NES Member

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  11. The5thDentist

    The5thDentist NES Life Member NES Member

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    That's great.
    I saw the original thread and rolled my eyes, moved on and forgot about it.
     
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  12. EC1

    EC1 NES Member

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    Did you tell him that it was 500$ CASH and extra for checks?
     
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  13. Spanz

    Spanz NES Member

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    $500 for a 506 job?
    Take the money and run
    I have had companies stiff me for $10k
     
  14. Penniepup1

    Penniepup1 NES Member

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    This place never fails for a good laugh and seriously would by a lawn mower like that one.
     
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  15. smokey-seven

    smokey-seven NES Member

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    Had a buddy running a landscaping business. He was up to 4 trucks and crews and lots of equipment. I was running a lawn, farm and garden business and selling/servicing equipment. He came to me for advice since his overhead was killing him and repairs were costing him loads of money. I had many people asking me for advice as to who to hire for their landscaping.

    We talked for quite a while and after I asked lots of questions, I laid out a series of things that I thought he should do. It was the end of the season and after all the aggravations of running the business and paying his people and himself a fair wage, he was going to clear about 50K profit for the year after all was said and done.

    I told him to buy a list of equipment that I supplied for next year and wait till the first of the year so he could write that off as expense for the next season. I then gave him the tip of lifetime.

    "Send a letter to your customers that you are going up in price for their work next year." I had reviewed what he was charging and knew why he was overworked and underpaid. He was not charging enough. I told him to double his price!

    I then handed him a list of 12 clients of mine that wanted a landscaper that I would recommend.

    "Go see these people, ask them just what they want you to do and ask them additional stuff they may not have thought about. Go home, price everything you can think of for that job and then add in some additional stuff that would make the property look better. Add in wear and tear on the equipment, depreciation on the trucks, fuel and average repairs for the year and take 10% of that and add it to each customer's estimate. When that is done, DOUBLE IT and add 20%!"

    He looked at me like I had 3 heads and said, "I'll lose more than half of my customer and have to cut my trucks and equipment in half as well as lay off half of my employees!"

    "Right," I said, "and you will be making the same money you did this year with half the overhead. These 12 new customers will be making that whole 50K you made this year." I knew the size of their properties and most were millionaires. Think Manchester by the sea and Eastern Point Gloucester.

    He thought about it and came back to me in the spring for the new equipment, I sold him what he needed and my forecast for his income and expenses was on the money. He was working less, making 2 times as much.

    I had also advised him that when one of these new customers asked him to do something he hadn't planed on, just smile say sure and do it. He had already figured that into his quote.
     
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  16. BTSDOG

    BTSDOG NES Member

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    A river runs thru it........
    Saw what you did here [rofl][rofl]but if this were true, a bottle of roundup at the base of that bush would have worked for me.....
     
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  17. GaryO

    GaryO NES Member

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    Typical NES member doing yard work. [rofl] d9d5408aeb26fa6851788a5caf277281.jpg
     
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  18. xjma99

    xjma99 NES Member

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    I was gonna wait two years but yeah
     
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  19. SERE

    SERE NES Life Member NES Member

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  20. Rob Boudrie

    Rob Boudrie NES Member

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  21. Mountain

    Mountain NES Member

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    IBTL!

    Wow, you guys are slacking.

    well done, Broc
     
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  22. The5thDentist

    The5thDentist NES Life Member NES Member

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    He doesn't know. Does he?

    [rofl][rofl][rofl][rofl][rofl]
     
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  23. smokey-seven

    smokey-seven NES Member

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    Not enough beer!!!! No cooler nearby.
     
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  24. KBCraig

    KBCraig NES Member

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    Demand pics of the daughter.

    I know, I'm late, but still...
     
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  25. Stee

    Stee

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    for six bucks I would go back and take that bush out, then cash the check and buy some cheetos
     
  26. enbloc

    enbloc NES Life Member NES Member

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    I'm calling any "I'm gonna need an extra 6 bucks to cash this here check..."

    a "506 Situation".
     
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  27. garandman

    garandman Instructor NES Member

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    Nothing can compare.
     
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  28. garandman

    garandman Instructor NES Member

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    We refused to do "Low Bidder" business.

    One would think that the most price conscious buyers would be easily satisfied, since they placed lowest price as their primary purchase criterion. In fact, they are the first to complain. You cannot earn a top-notch service reputation by dealing with them, not to mention you make less profit.

    When we sold Silicon Graphics computers, we would deliver them, install them at the desk, install all software and upgrades. One customer insisted on sending out the spec to bid, and complained to SGI that we declined to participate because it was low-bidder. Then they called SGI again to complain that the low-bidder just drop shipped the systems, including memory upgrades, leaving it for them to unbox, setup and upgrade. Then they paid us to come in, set up the systems, install memory and software upgrades, and OS patches. And then complained that it would have been cheaper to buy them from us.....:rolleyes:
     
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  29. 01906

    01906 NES Member

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    Well Done!
     
  30. jct61765

    jct61765 NES Member

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