The minute you file a protest, the vendor is hit with something like a $20 fee .... no matter what the outcome, which probably exceeds the USPS flat rate box shipping price.
A friend received a laptop, billed to his card. It was a fraud attempt, and the fraudster's attempt at delivery redirect failed. The vendor basically said "no refund, keep it, I have been paid". The recipient responded with something pretty close to "We can do this the easy way or the hard way. The hard way involves a chargeback and me keeping the unordered merchandise with no obligation to pay for it. Are you still saying you won't refund a return?".
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The minute you file a protest, the vendor is hit with something like a $20 fee .... no matter what the outcome, which probably exceeds the USPS flat rate box shipping price.
A friend received a laptop, billed to his card, that he did not order. It was a fraud attempt, and the fraudster's attempt at delivery redirect failed. The vendor basically said "no refund, keep it, I have been paid". The recipient responded with something pretty close to "We can do this the easy way or the hard way. The hard way involves a chargeback and me keeping the unordered merchandise with no obligation to pay for it. Are you still saying you won't refund a return?".
i have a chase card, they have been great for dealing with problems. i had a problem with some tools ordered. i sent the tools back . They claimed they never got them back. Chase fixed it once I emailed the tracking # . I also got to keep the points.
