I agree with this. They made a huge mistake by not simply blowing some smoke up their ass. "You want what? Ok... I think we can do that, but hold on... let me look at the schedule. (put on hold) (comes back 5 minutes later) "Ma'am I'm awfully sorry but I can't take your order, we can't guarantee that it would be done on time. May we suggest you contact MoonbatCakes in Provincetown? We've heard they're very good.""She runs a business, she's already a sell out."
Waa. Gag me.
I think this baker forgot the most important thing about business. Don't tell a person why you are refusing to do business with them.
"Hi, we'd like X by Y date."
"Let me look at the schedule. I'm sorry, we won't be able to even start it by then."
Done. No one goes waaa waaa waaa sandyvag.