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GM/Chevrolet really, really suck...

Discussion in 'Off-Topic' started by richc, Jan 17, 2019.

  1. TLB

    TLB

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    I almost said something similar earlier in the thread awhile ago...The dealership is obviously not helping you out. In my experience, the best dealers go to bat for the owner with the factory when there are issues related to repairs and the warranty. Too late now it seems, but I wonder if another dealer would have achieved a better result...maybe not since this seems to not have a TSB to solve the issue.
     

  2. boiler_eng

    boiler_eng NES Member

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    Sounds like a circus of idiots on the GM side. Do they think the lawyer would just say ok and take it at face value?
     
  3. Broccoli Iglesias

    Broccoli Iglesias

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    The OP should just call a reporter. They all hate big business in this commie state, it would make for a great story.

    You should follow that with a YouTube video explaining what happened. We can all share on every gun forum and it would have thousands of views in a matter of days.

    Of course, talk to your lawyer first, but looks like the OP either tells his lawyer to get tough or he needs to start making a lot of noise.
     
  4. KBCraig

    KBCraig NES Member

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    Hmm.

    I'm 55. In the 40 years I've been driving, new car life expectancy has gone from 100k being something amazing to celebrate, to just being an unremarkable milestone in a car with many years of life left.

    The other thing that has changed is that people are willing to spend a house payment every month to have the latest electronic gewgaws that will be obsolete long before they pay off their 7 year car note.

    I'm very happy with how reliability has progressed over the years. I'm not happy at all that I can't get the few features I want without opting into multi-thousand dollar accessory packages.
     
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  5. AHM

    AHM NES Member

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    I'm profligate enough not to deny The Bride and I mid/upper-level trim packages.
    Not leather or dashboard GPS, but not skinflint either.
    I'm gonna be unhappy when some feature I want is bundled with some
    unreliable extravagance I detest.


    Man I hope the CVT isn't the weak link in The Bride's 2017 CR-V.
    We'd have gone M/T if it was still an option -
    never owned an A/T before, let alone new technology.

    Pretty much the only thing that's ever sucked
    in any of the new cars we've ever bought
    was all four electric door lock solenoids in her 2001 CR-V
    turning into solid blocks of rust after half a dozen years.

    At $240/ea. to replace,
    we just spent the better part of a decade with all our fingers crossed,
    hoping that the snaggletooth look of the body kept sneak thieves from
    rattling a door handle to rifle through the passenger compartment.
    We took it almost nowhere hinky except the Adirondacks,
    and luckily won the gamble...
     
  6. AHM

    AHM NES Member

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    Hey @richc, maybe you want to watch some Lehto's Law lemon law videos.

    He's a Michigan Lemon Law lawyer with five years
    of intensely watchable 18-minute videos.

    His avocations include carbuff and author.
    (In his past lives he's been a tow-truck driver and a DJ.
    The DJ part plus being a litigator means he has the gift of gab).

    He will not cover Mass Lemon Law
    (nor will he backchannel answer questions about it,
    because he does not stay up nights researching the 57 jurisdictions
    where he is not licensed to practice law).

    But to the degree that Michigan and Mass. laws are similar,
    (and they may be completely unalike),
    he may inspire you with some guerilla tactics,
    or at least some questions to ask your own bulldog lawyer
    that may get him to shift his approach from Blitzkrieg to Overdrive.

    Search his channel for "Lemon".

    I'm gonna go watch yet another video of his now...
     
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  7. AHM

    AHM NES Member

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    OMG, I feel guilty about linking to it.

    It's not representative because of the "mystery object(s)" aspect near the end -

    Steve isn't normally an A-hole like that.
    I don't want people to think he lives his life
    flat-out passive aggressive like that.

    But it's about the most epic video of his I've watched yet.
    What a storyteller.
    He actually lays groundwork for the punch line
    and you'll never realize he's doing it.

    Must See Intartubes™.

    P. S. Maybe @richc's son should move to Michigan and hire Lehto to ream GM.
     
  8. rep308

    rep308 NES Member

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    Rich maybe reach out to the MA Congressional delegation and ask for help via Constituent service? As much as I dislike these weasels, I called my Mom's congressman and they sorted out a Social Security problem that I had been working on for months.

    I'd still send the story and your notes to Turtleboysports.com for a good public shaming
     
  9. The5thDentist

    The5thDentist NES Life Member NES Member

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    I was just countersignalling his Fordposting
     
  10. richc

    richc NES Member

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    Well, GM's legal department called back to say the problem is that their repurchase department keeps kicking back the repurchase request because the selling dealer refuses to participate in the process. HUH??? WTF??? To be clear the selling dealer is not Mirak Chevrolet. At the moment I don't recall who my son bought the truck from.

    Well golly gee whiz, GM, that sounds like your problem, not the vehicle owner's problem! We don't care if you use a dealer or not. That's not our business. But it appears that if a repurchase request is rejected GM simply pretends as if it never happened.

    But GM you keep making it my son's problem. And this is in the same week in which the same person from GM twice told my son and attorney that the agreement is no longer valid, and no longer available as an option. And even earlier in the week the same person demanded that GM/Chevy have another chance to fix the damn broken truck.

    And if a selling dealer can decline to participate in the buyback, why would any other dealer agree to help?

    But I digress... the settlement agreement has nothing to do with dealers. It is from GM to my son. It's their problem to resolve. And I have little faith they can figure this out without court intervention...

    EFF YOU GM!!!
     
  11. RHJJ

    RHJJ NES Member

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    GM owns that truck not the dealer. Talk about not grabbing the bulls by the horns and solving a customers problem.
     
  12. RHJJ

    RHJJ NES Member

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    Denial is a bitch.
     
  13. The5thDentist

    The5thDentist NES Life Member NES Member

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    [rofl][rofl][rofl][rofl][rofl]
     
  14. RHJJ

    RHJJ NES Member

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    Sitting on a tickler?
     
  15. richc

    richc NES Member

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    Question for the collective brain trust...

    My son's truck is sitting in our driveway. It will not be driven. GM's dealer has declared it as not drivable.

    He still has a loan on it he has to pay monthly. And car insurance.

    Would he be able to turn in the plates and cancel insurance on it under the notion that it can't and won't be driven? Or is there a lesser insurance that would cover it just sitting in our driveway?

    thx all.
     
  16. HorizontalHunter

    HorizontalHunter NES Member

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    Because there is a note on it you probably can’t drop it completely. If nothing else I would drop it to the Mass minimums.

    Some cities/towns have ordinances against having unregistered vehicles on your property to prevent houses from turning into Sanford & Sons. Some cities/towns enforce them. Some don’t.

    Bob
     
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  17. RHJJ

    RHJJ NES Member

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    With a loan I am sure insurance has to be on the truck. Coverage has to cover fire, collision and theft.
     
  18. Junior314

    Junior314 NES Member

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    And the Taco outsold the Ranger in 2011. I have seen and watched a bunch of reviews of the new ranger. Seems like a solid truck though the front end looks like a car.

    I'll take my Tacoma thanks.

    OP have you contacted the AG's office?
     
  19. richc

    richc NES Member

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    Yes, we did contact the AG's office. I spoke with a very nice, very knowledgeable young lady who basically said there's nothing they can do until we file a 93A.

    Lawyer is engaged. Their legal department has not responded to the most recent communications of a week ago. And did not respond when asked if they received the communication (they did... return receipt request). And did not respond when they were asked if they intended to respond.

    GM is useless. I'm guessing this won't get resolved until a judge is involved. We may file suit this week and add the 93A action when the 30 days elapse.

    What a clusterf*ck...



     
  20. Palladin

    Palladin NES Member

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    how did you gt it home?
     
  21. ThePreBanMan

    ThePreBanMan NES Member

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    A Fair Haven in an unfair state.
    Wow... what a story...
     
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  22. strangenh

    strangenh NES Member

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    Good point - He may be able to tell the insurer that the truck isn't being driven or isn't being driven much ( if they can't insure for 0 mi/yr ) - they'll have some kind of minimum mileage/yr and at least that could lower the cost.
     
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  23. Nhusa

    Nhusa

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    Tell us who the original dealer is so we know who is holding it up.

    Names. Give us names.
    There is nothing wrong with saying who said things and is holding things up.
    Post them - there is nothing like people being held to what they say.
    It’s about personal integrity.
    If they are just repeating what there boss says or following protocol they need to take the heat unless they kick it upstairs.

    I can tell you that I just purchased a used Chevy Silverado that was listed at a very very fair price.
    It disappeared an hour before I showed up to purchase it and they tried to get me to look at a more expensive Truck.
    I said No Way and walked out then followed up with an email complaining about bate and switch and I called it a phantom truck.
    I stayed nice but told them that I was really disappointed with how they did business.
    Three days later the truck magically showed up again and I purchased it.
    I know that they were concerned about their reputation because I made it clear that I knew how to post messages.

    In this case make sure you name names of dealerships and people on the web that are screwing you
    Be clear - and honest. Post in many sights. Give very low feedback with details.
    And let them know you are doing it.
    For every complaint there are 10, 20, 50 people that keep quiet.
    You may not get personal satisfaction but othervwill know that the company or person is a sleeze
     
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  24. JayMcB

    JayMcB NES Member

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    If you followed the saga from the jump, the chevy dealer has been outted
     
  25. strangenh

    strangenh NES Member

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    There are two dealers. One sold it. The other called it unfixable and GM agreed. Then the selling dealer became the issue.
     
    Last edited: Feb 10, 2019
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  26. AHM

    AHM NES Member

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    Massachusetts Bar Association :: Lawyer Referral Service : *LEMON LAW (AUTOMOBILES)*
    Helpful Tips
    ...
    What if the dealer won't refund the money?

    If the dealer will not refund the money that is due to the buyer, there are a few options: mediation, arbitration or a lawsuit. If you are considering a any of these options, then you should consult an attorney to discuss your rights including your rights under the Massachusetts Consumer Protection Act, Massachusetts General Laws, Chapter 93A.​

    Your son has consulted an attorney.

    Q1: What are your son's actual options?
    Q2: What is your son's current plan?
    Q3: What is your son's next step?
    Q4: When does your son plan to take his next step?

    ETA: Because the defendants will stop blowing you off
    no later than when they are about to lose a lawsuit by default.
    Or not.
    Their choice.
     
  27. Garys

    Garys NES Member

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    My experience with their Toyota shop has been the exact opposite for the past 20 years. My wife had a minor problem with someone there about a month ago. They didn't want to give her a loaner car for the day, told her they didn't have any. She asked if Ron Copeland was in, because she'd like to talk with him about it. About two minutes later, like magic, a loaner appeared.

    If I had a problem at the Chevy shop, I'd go around the corner to the Toyota shop and try to find someone in management to talk to.

    Then again, I'd never buy a Chevy.

     
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  28. Super99Z

    Super99Z NES Member

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    Stay away from Copeland Chevrolet, I don't know if there is a worse service department around. While you're at it, stay away from Quirk Chevrolet, I don't know if there is a worse sales department around.
     
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  29. Matt-CZ

    Matt-CZ NES Member

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    At this point I would imagine your son should just be talking to his lawyer and not bothering with GM or their many problems. If the settlement is valid, the lawyer should be arranging for a court to enforce it.

    Stop letting them have the initiative. Let them explain whatever they like to a judge and be done with it.
     
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  30. richc

    richc NES Member

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    GM is holding it up. End of story...

    Apparently GM's contract with dealers does not require the dealers to participate in a buyback. Maybe there's a good reason for that, but nonetheless, irrelevant.

    We don't care if a dealer is involved or not. The settlement agreement is between my son and GM. They can try to spread blame to the dealer, but not our problem. If that's how GM chooses to handle these matters, they should verify the process works. If dealers refuse to participate, it appears that's their option, but does not release GM from the contractual obligation.

    This is all on GM IMHO.
     
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