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Discussion in 'Off-Topic' started by richc, Jan 17, 2019.
Good idea. We could wear distinctive hats to bring notice to our plight...maybe pink colored ones?
I own a 2012 LTZ Silverado and have been a GM owner since about 1988 when I had some serious Ford problems. A couple of years ago it took Copeland Chevrolet over 30 days to fix a noise in the front differential, they eventually replaced the front differential. While there they did 2 other warrantee items and messed both of those up. 2 Years later I wanted them to check something before the warrantee expired. First thing out of the service managers mouth (same service manager BTW) was "you haven't been here in 2 years". I asked if he remembered me, he didn't. I explained the last time I was here you didn't leave me with lots of confidence. He then asked the general manager "do we even have to work on his vehicle?"
I like my truck and will most likely keep it until it dies (I am 57 and truck only has 70,000 miles). I will NEVER do business with Copeland Chevrolet or any of their other businesses and unless I was getting a killer deal I doubt I will buy another GM product!
Good luck with your sons truck. Walk around out front with a sign saying DO NOT BUY FROM HERE ask me why. Even if it doesn't force them to do anything maybe it will cost them some sales?
UPDATE ON WHY GM SUCKS!
Well, according to the settlement agreement GM wrote and sent to my son, and that he agreed to, this mess should be all settled by today. Money paid, truck returned and he can go get himself new transportation. And it's not. It's not even close.
GM's Executive office proudly told him that this was no longer on hold and in the hands of their regional manager. So my son asked when he could expect their offer of financial settlement so he could review the figures. Oh, that will take another 3-5 weeks. And then of course there's the wait for GM to cut a check IF the offer is fair and reasonable.
Next week it will be five months since he dropped the car off for service. He's not been able to use it since. And GM keeps dragging their heels. It is contemptuous and egregious behavior on their part. They have no soul.
During each communication my son has asked GM to provide a loaner or replacement vehicle as required by the Massachusetts Lemon Law. The requests are simply ignored.
At this point our attorney has sent a Massachusetts Consumer Protection Act 93A letter to GM. We're waiting on a response.
Imagine any company treating a young customer in such a manner? Five freaking months and no action at all. This is truly outrageous.
Oh, and it appears my son is not the only one with transmission problems on their Chevy Colorado. Read this forum full of customers who are in a similar situation.
New transmission fix - Chevy Colorado & GMC Canyon
Cant believe the BS GM is pulling on a known problem. Toyota and the new Ranger will benefit from this fiasco.
Right until the Toyota frames trust in half, and the Rangers turn out to be... well, Fords.
When is the NES BBQ?
Just buy Dodge. That way you will KNOW you're gettinf flucked.
I don't think it's the tranny. New tranny or rebuild is around 3000 dollars easy fix....
Well, GM continues to really, really suck...
Last week our attorney mailed off a MA Consumer Protection Act 93A demand letter to GM. Today they called my son, not the attorney.
They are demanding he bring the truck in for one more attempt to fix. HUH? WTF?
He's not had use of it for 5 months. They demanded he remove it from their lot in December saying it was not drivable and they've been unable to fix it. GM provided a settlement agreement to buy the truck back over 1 1/2 months ago, a binding agreement that my son agreed to. And now they want another chance to fix it?
JUST WTF GM???????
I really hope this goes to court. This has to cross the threshold for egregious behavior requiring 2X or 3X damages and attorney fees.
I am just SO EFFING ANGRY.
^ a MA judge is going to bend them over a pipe on this. Get it to court
Presidents Day is coming up, we can set up a nice demonstration on the public sidewalk in front of the place.....
This is retarded. They are going to lose 10X the business than the refund will cost them.
Attorney received this letter from GM. Their settlement agreement was attached to the 93A demand letter. They just delay and delay and delay.
This company has no soul...
"This letter will acknowledge receipt of your letter dated January 29, 2019 received on February 1, 2019 demanding relief pursuant to the Massachusetts New Car Lemon Law and Federal Magnuson Moss Warranty Act.
As General Motors (“GM”) wishes to exercise its right to inspect/repair the vehicle pursuant to M.G.L Chapter 90 § 7N1/2 (4) and the U.S.C. Title 15, Chapter 50 § 2301, please direct your client to immediately deliver the vehicle to Mirak Chevrolet, Inc. at 1125 MassachusettsAve in Arlington, MA 02476.
Please request that your client leave on the dashboard of the vehicle a specific list of existing problems which your client would like GM’s personnel to inspect/repair, as GM stands ready, willing and able to immediately commence the repair/inspection opportunities afforded to it by Massachusetts and Federal Law.
If you have further questions, please contact our Business Resource Center at 1-800-231-1841 Monday through Friday between 8:00 a.m. and 5:00 p.m., Eastern Time. Please refer to the service request number above and a Customer Relationship Specialist will be happy to assist you."
Why not have the lawyer go after the dealership?
They sold you the vehicle, they are the middle man. They can deal with the factory.
Lawyer needs to reply 'this inspection and repair attempt has been made and exhausted', and then attach the binding settlement
The 93A demand letter included both the settlement agreement and report from Mirak Chevrolet that the vehicle is not drivable.
Our lawyer's reply is rather snarky...
That’s not how lemon laws work. If it’s a lemon, it’s not the dealers fault. It’s the manufacturers.
I would think, their handling it, shows lack of "good faith", which would leave them liable. Trying to do an end run around the Lemon Law, would open them up for a lawsuit.
In an odd way the more they deny him his rights under the lemon law and ignore the settlement agreement from 12/20 the more likely they will be hit with multiple damages.
Tonight my son got home from work and found a notice from the city of Newton for an unpaid parking ticket. The truck was in possession of the dealer or transmission shop on that date, and neither are in Newton.
So who was using his truck and parking it illegally on a residential street overnight in Newton?
WOW !! holly shit
Hmm, file stolen car claim at that point?
Oh [email protected]
F*** the lemon law. Point your lawyer to the dealership and use this. Get them to deal with the manufacturer. They sold you the product, they are the middle man, you signed their paperwork.
The only theory that makes sense to me is that GM must have some kind of unwritten rule where whoever signs off on a refund for a customer immediately loses his/her job with everyone trying to turf the case to someone else.
At least Toyota is replacing the frames.
That parking ticket is gold, dealer employee using it to move stuff, or visit friends. If u have onstsr in it you can check where it's been everyday using the OnStar website. Can check current location using the find vehixle in the ohine app.
Next year the Ranger will regain the best selling small truck again, for a reason.
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