citoriguy
NES Member
Hi all - I'm curious if anyone here has any experience working with Ear Safety Systems and their owner, Stephen Brown.
I met Steve at Harvard Sportsmen's Club on 28 APRIL for the Introduction to IDPA (what I'm calling it) seminar put on by several HSC members. The seminar itself was fantastic. It was through that that Steve was there offering custom fit earplugs. I had a pair of these years ago and they were great, but unfortunately lost them when moving from FL to New England.
So I decided to order a pair from Steve, sat in his chair, had the solution placed in my ear, and walked around for 10-20 minutes so that materials could set. The only option I selected was a filter, and the total was $70. At the time, Steve noted that the filters were on order, but that I should have the plugs within a week or two.
So a week goes by and I send him an email on 08 MAY just asking generally when I would get the plugs. No answer. I send him another email on 11 MAY because I was shooting a match on the 19th. No answer. Frustrated, I call him directly on 17 MAY, and he acknowledged that the plugs would go out that day (Friday) or the following Monday (20 MAY). Nothing received through 27 MAY.
Still frustrated, I reach out to him via his website, and send a message to him through that platform giving him the timeline above.
On 29 MAY I receive a USPS email saying that Ear Safety Systems was sending me a package with a tracking number. The status has been the same since that date. I called USPS yesterday afternoon and they say the package still hasn't been received.
I see Steve's cards at the two clubs I'm a member of, and want to give the guy the benefit of the doubt, but I'm curious if anyone has had a similar experience with Steve and/or Ear Safety Systems? Did anyone at HSC for the IDPA class that ordered earplugs that day receive theirs? Should I put something like this at the message board at both of my clubs? Should I email the members of HSC that put the program on (at least a couple of them are members of this board and hopefully will see this) solely to let them know of my experience and that they may want to reconsider inviting him in the future?
I realize it's only $70, but it's really disappointing if this guy isn't delivering on his promises, especially to this community. Any other thoughts?
Sorry for the long post, but thanks in advance,
CG
tl;dr - ordered stuff, didn't get stuff
I met Steve at Harvard Sportsmen's Club on 28 APRIL for the Introduction to IDPA (what I'm calling it) seminar put on by several HSC members. The seminar itself was fantastic. It was through that that Steve was there offering custom fit earplugs. I had a pair of these years ago and they were great, but unfortunately lost them when moving from FL to New England.
So I decided to order a pair from Steve, sat in his chair, had the solution placed in my ear, and walked around for 10-20 minutes so that materials could set. The only option I selected was a filter, and the total was $70. At the time, Steve noted that the filters were on order, but that I should have the plugs within a week or two.
So a week goes by and I send him an email on 08 MAY just asking generally when I would get the plugs. No answer. I send him another email on 11 MAY because I was shooting a match on the 19th. No answer. Frustrated, I call him directly on 17 MAY, and he acknowledged that the plugs would go out that day (Friday) or the following Monday (20 MAY). Nothing received through 27 MAY.
Still frustrated, I reach out to him via his website, and send a message to him through that platform giving him the timeline above.
On 29 MAY I receive a USPS email saying that Ear Safety Systems was sending me a package with a tracking number. The status has been the same since that date. I called USPS yesterday afternoon and they say the package still hasn't been received.
I see Steve's cards at the two clubs I'm a member of, and want to give the guy the benefit of the doubt, but I'm curious if anyone has had a similar experience with Steve and/or Ear Safety Systems? Did anyone at HSC for the IDPA class that ordered earplugs that day receive theirs? Should I put something like this at the message board at both of my clubs? Should I email the members of HSC that put the program on (at least a couple of them are members of this board and hopefully will see this) solely to let them know of my experience and that they may want to reconsider inviting him in the future?
I realize it's only $70, but it's really disappointing if this guy isn't delivering on his promises, especially to this community. Any other thoughts?
Sorry for the long post, but thanks in advance,
CG
tl;dr - ordered stuff, didn't get stuff
