Amazon Smile Issues

MassPete

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Been on Amazon since the beginning. Switched over to the Amazon Smile link to benefit Comm2A. Had some issues with our renewal and our credit card was charged twice. Worked it out with customer service and now our account is locked. Every time I call customer service, I'm placed on hold for 10 minutes. Then I'm told the department that handles this issue will get back to me in 24 hours. They get back to me with the same number to call and then it's like groundhog day. When I insist on speaking to a manager, I'm told there is nothing they can do. Any chance this has something to do with the pro 2A donation?? Anyone else having issues??
 
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In my opinion if Amazon had an issue with 2A the possibility of making donations through their platform would never have happened. The only issue I ever had is in the beginning when I tried to save the Smile page as one that opens with my browser it went to the regular Amazon page. That is no longer an issue. Good luck getting it resolved. Please let us know how you make out.
 

appraiser

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it isn't like it is an Amazon Prime account, just create a new Amazon account and use the smile.amazon.com url
 

jek

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no issues here. If I open Amazon from an email link it automatically asks if I want to use the "smile" site.
 

Broccoli Iglesias

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Been on Amazon since the beginning. Switched over to the Amazon Smile link to benefit Comm2A. Had some issues with our renewal and our credit card was charged twice. Worked it out with customer service and now our account is locked. Every time I call customer service, I'm placed on hold for 10 minutes. Then I'm told the department that handles this issue will get back to me in 24 hours. They get back to me with the same number to call and then it's like groundhog day. When I insist on speaking to a manager, I'm told there is nothing they can do. Any chance this has something to do with the pro 2A donation?? Anyone else having issues??
Dont call. Use the chat. They will solve the issue a lot faster.
 
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