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Computer help

This is a discussion on Computer help within the Off-Topic forums, part of the General category; My girlfriend was reading her email yesterday when poof, the display dissappeared from the monitor and all she could hear ...

  1. #1
    NES Member Jamie's Avatar
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    Default Computer help

    My girlfriend was reading her email yesterday when poof, the display dissappeared from the monitor and all she could hear was the fan running in the tower. Now that's all we get. Light is on (power button), fan is running constantly. No display on the monitor, no lights on the keyboard or mouse. Shutting it down and restarting using the power button yeilds the same results.

    Does anyone have any suggestions, ideas, or soulutions other than to take it to the woods and shoot it?

    Machine is a Dell Dimension C521, AMD 64 Athlon 2, running Windows Vista.

    Any help would be greatly appreciated.
    Formerly known as HardJeepGuy

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    You either have cooked memory, processor, motherboard (or portion thereof), monitor, or power supply. The bad monitor and power supply is unlikely, but you can try them swap them. The next step is to remove the memory and try various configurations, including installing less than the total number of memory sticks. I don't know whether you have one of the Dell PCs with bad capacitors, but if you google that issue, you can determine if your motherboard is subject to bad caps. If you got lucky, you may have just lost the video. If you have a video card, swap in a new one (I have a spare AGP card, if you need one). If it is on-board video, add a video card.
    Last edited by hicksonj; 06-20-2012 at 10:22 PM.

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    Do you have another monitor you can try?

    Or a way to hook it up to a TV?

  4. #4
    NES Member Jamie's Avatar
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    Already tried the monitor, keyboard, mouse swap with other known good ones to no avail. After a quick phone conversation with yet another brilliant NES'r, it appears to be pointing toward a bad power supply. I'm going to try some solutions he suggested in the morning and see where that leaves me. I have another tower here with a bad hard drive, so I may be able to Frankenstein this thing back into operation.
    Formerly known as HardJeepGuy

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    I wish my lawn was emo so it would cut itself.

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    NES Member JakeF's Avatar
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    Take a look at the capacitors on the mother board to see if any of them have popped. If so, that's a tell-tale sign that your mother board is blown and will need to be replaced. It's not uncommon with Dell Dimension PCs,,, I've gone through 4 mother boards in the last 4 years on mine. Here's a photo of what a popped capacitor looks like. This is not a mother board, it's a guitar effects pedal, but a capacitor is a capacitor.... note how the top is bulging up instead of flat.

    If they really fry, they'll pop completely apart,,,, there's usually smoke involved when that happens.
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    Last edited by JakeF; 06-20-2012 at 11:02 PM. Reason: added pics
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  6. #6
    NES Member Dench's Avatar
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    my guess would be power supply. I've had a machine die with the same symptoms and it was the power supply.

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    NES Member rogzballz's Avatar
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    But if the fan is on then the power supply works. My bet is on the motherboard.

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    NES Member colt_fan's Avatar
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    Quote Originally Posted by rogzballz View Post
    But if the fan is on then the power supply works. My bet is on the motherboard.

    Most PSU fans will run even when toasted. Its a separate controller that does the motherboard.

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    Does it beep when you turn it on? Dell's have a sequence of beeps that can tell you what's wrong with it when it fails to power up. That's how I was able to tell my mainboard was shot in my laptop without having to spend anything at a repair shop.

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    NES Member CBudz's Avatar
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    Quote Originally Posted by cyberlogicx View Post
    Does it beep when you turn it on? Dell's have a sequence of beeps that can tell you what's wrong with it when it fails to power up. That's how I was able to tell my mainboard was shot in my laptop without having to spend anything at a repair shop.
    Yea the Power On Self Test (POST) should make a series of beeps to help identify the problem. If it's a bad power supply it may not beep. Whats the wattage for you power supply?

    If it's a new[ish] computer still under warranty, do not open up the case, dell usually puts some ribbon inside that'll rip when you open it... warranty void.
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